Key Account Coordinator

Park Electrical Services; Belfast City District; On-site; GBP 26,000 - 32,000; Full time

Job summary

Park Electrical Services is seeking a diligent Key Account Coordinator to manage the end-to-end order process for a single strategic customer, ensuring accuracy and timely delivery. You will be the central operational contact, coordinating with internal teams, suppliers, and customer representatives.

You will input and track orders, update records, monitor progress, manage price books, and produce regular Excel reports.

Qualifications

• Previous experience in order processing, administration, or key account support.
• Experience managing customer accounts, pricing structures, or price books is advantageous.
• Experience with supply chain compliance and regulatory requirements, or willingness to learn and undertake relevant training.
• Familiarity with data entry systems and reporting tools.

Responsibilities

• Accurately input, process, and manage customer orders within required timeframes
• Act as the primary operational contact for a designated key account
• Maintain and update order records, reports, and documentation with precision
• Monitor order progress and proactively address discrepancies, delays, or risks
• Maintain and manage customer price books, ensuring accuracy and alignment with agreements
• Support profitability by monitoring pricing, margins, and cost impacts
• Collaborate with internal teams, suppliers, and customer stakeholders to ensure smooth order fulfilment
• Attend and actively contribute to meetings with customer teams and suppliers
• Generate and maintain regular reports using Microsoft Excel
• Ensure all data is recorded and stored in line with company procedures
• Support compliance with supply chain and regulatory requirements
• Identify process improvements and contribute innovative solutions

Job description

We are seeking a highly diligent and detail-oriented Key Account Coordinator to support a key internal account. This role is dedicated to managing the end-to-end order process for a single strategic customer, ensuring accuracy, efficiency, and exceptional service. The successful candidate will act as a central point of coordination, maintaining strong relationships with internal teams, customer representatives, and suppliers. The role requires the ability to remain calm under pressure, respond quickly to changing priorities, and think proactively to resolve issues while maintaining commercial awareness.

Key Responsibilities:

• Accurately input, process, and manage customer orders within required timeframes
• Act as the primary operational contact for a designated key account
• Maintain and update order records, reports, and documentation with precision
• Monitor order progress and proactively address any discrepancies, delays, or risks
• Maintain and manage customer price books, ensuring accuracy and alignment with agreements
• Support profitability by monitoring pricing, margins, and cost impacts
• Collaborate with internal teams, suppliers, and customer stakeholders to ensure smooth order fulfilment
• Attend and actively contribute to meetings with customer teams and suppliers
• Generate and maintain regular reports using Microsoft Excel
• Ensure all data is recorded and stored in line with company procedures
• Support compliance with supply chain and regulatory requirements
• Identify process improvements and contribute innovative solutions

Key Skills and Attributes:

• High level of accuracy and attention to detail
• Strong organisational and time-management skills
• Ability to work efficiently in a fast-paced, customer-focused environment
• Calm and composed under pressure
• Quick to react and adapt to changing demands
• Strong communication and stakeholder management skills
• Commercial awareness with a focus on profitability
• Proactive mindset with the ability to think outside the box
• Proficiency in Microsoft Excel and general technology systems
• Experience in maintaining and completing reports

Experience:

• Previous experience in order processing, administration, or key account support preferred
• Experience of supply chain compliance and regulatory requirements, or willingness to learn and undertake relevant training
• Experience managing customer accounts, pricing structures, or price books is advantageous
• Familiarity with data entry systems and reporting tools

Working Style:

• Self-motivated with the ability to work independently and as part of a team
• Reliable, consistent, and committed to delivering high-quality work
• Customer-focused with a collaborative approach to problem-solving