Junior Technical Author

CDL Software; Stockport; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is looking for a detail-oriented Junior Technical Author to join their finance team. This full-time role offers a competitive salary and the chance to contribute to high-quality product documentation across various software products. You will collaborate with cross-functional teams, producing user guides and release notes that clarify features and functionalities. The company promotes a collaborative culture and offers hybrid working arrangements, comprehensive training, and career progression opportunities. This is a fantastic opportunity for someone passionate about documentation and eager to grow in a supportive environment.

Benefits

Flexible working arrangements

25 days holiday, increasing to 30 with service

Comprehensive training and development opportunities

Health and Wellbeing programs

Life and health insurance

Electric Vehicle Scheme

Recognition Award System

Parental Benefits

Pension scheme

Refer a Friend bonus

Qualifications

• Experience in creating and reviewing documentation or user-focused information.
• Understanding of software development and delivery processes.
• Strong collaboration skills with customers and development teams.

Responsibilities

• Produce and maintain user guides, release notes, and product enhancements.
• Collaborate with product, development, and support teams.
• Create technical documentation tailored to diverse audiences.

Skills

Technical Documentation

Microsoft Office

Collaboration Skills

Written Communication

Agile Methodologies

Feedback Incorporation

Education

Degree in Technical Communication or Related Field

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

Job Description

We are seeking a detail-oriented, self-motivated analytical Junior Technical Author to join our finance team. This is a full-time, permanent position, offering a competitive salary of £25,000 to £30,000 per annum.

About CDL

CDL is one of the UK’s leading software development companies, with over 600 employees at our Stockport campus. We have a proven track record in the high-volume retail insurance sector and have pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service options. Our innovative technologies enable our clients to succeed in the competitive UK insurance market.

We foster a collaborative and creative culture, employing agile methodologies to deliver cutting-edge applications. Our environment is designed to inspire, with our employees at the core of our success.

We are the market leader in our industry, creating software, websites, and apps for the Insurance & Finance sectors across the UK. About 65% of companies on price comparison websites are our clients.

The Junior Technical Author Role

Do you have an interest in documentation and information creation? Do you enjoy working in an agile environment and being part of an innovative, collaborative team? We are looking for a Junior Technical Author to contribute to high-quality product documentation for our customers. You will work across various software products, taking ownership of producing and maintaining user guides, release notes, and product enhancements. You will collaborate closely with product, development, and support teams to create reference materials that clarify features and functionalities.

Joining our Service Management department, you will focus on customer needs and communicate effectively. The role involves creating and reviewing technical documentation tailored to diverse audiences, with a strong emphasis on continuous delivery, improvement, and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing documentation or user-focused information.
• Understanding of software development and delivery processes.
• Ability to accept and incorporate constructive feedback.
• Proficiency in Microsoft Office.
• Strong collaboration skills with customers, development teams, and product owners.
• High-quality standards in user documentation.
• Knowledge of information design principles, including the use of graphics, language, and headings.
• Excellent written and verbal communication skills.
• Customer-focused with the ability to meet deadlines.
• Willingness to learn and develop professionally.
• Familiarity with agile methodologies, particularly Scrum and Kanban.

Additional Skills (Beneficial)

• Experience with technical authoring tools like MadCap Flare or Adobe RoboHelp.
• Knowledge of version control systems such as Git.
• Understanding of HTML, CSS, and JavaScript.
• Experience working in software development or documenting APIs.

Benefits

• Hybrid Working (2 days in the office at SK4 2HD)
• Flexible working arrangements
• Starting with 25 days holiday, increasing to 30 with service
• Recognized as a top employer for 9 consecutive years
• Comprehensive training and development opportunities
• Career progression opportunities
• Health and Wellbeing programs
• Virtual activities, lunch and learns, coffee mornings, meetups
• Life and health insurance
• Electric Vehicle Scheme
• Recognition Award System
• Parental Benefits
• Diversity and Inclusion initiatives
• Pension scheme
• Community projects and volunteer days
• Refer a Friend bonus

Diversity and Inclusion

We are committed to innovation through diversity, welcoming new ideas and perspectives. CDL values building a diverse workforce and encourages applications from all backgrounds. We are happy to discuss flexibility and workplace adjustments to support all our applicants.