Junior Technical Author

CDL Software; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Junior Technical Author, der in einem agilen Umfeld arbeitet und qualitativ hochwertige Produktdokumentation erstellt. In dieser spannenden Rolle werden Sie eng mit verschiedenen Teams zusammenarbeiten, um Benutzerhandbücher und technische Referenzmaterialien zu entwickeln. Das Unternehmen bietet eine kreative und kollaborative Kultur, in der Sie Ihre Fähigkeiten weiterentwickeln können. Mit flexiblen Arbeitsmodellen und umfassenden Schulungsprogrammen ist dies eine großartige Gelegenheit für jemanden, der in der Softwareentwicklung Fuß fassen möchte.

Benefits

Hybrid-Arbeitsmodell

Flexible Arbeitszeiten

25 Tage Urlaub, steigend auf 30

Umfassende Schulungs- und Entwicklungsmöglichkeiten

Gesundheits- und Wellnessprogramme

Lebens- und Krankenversicherung

Pensionsplan

Kostenlose Parkplätze vor Ort

Moderne Büros

Soziale Aktivitäten und Veranstaltungen

Qualifications

• Interesse an der Erstellung von Dokumentationen und Informationen.
• Fähigkeit, technische Dokumentation für verschiedene Zielgruppen zu erstellen.

Responsibilities

• Erstellung hochwertiger Produktdokumentation, einschließlich Benutzerhandbücher und Release-Notizen.
• Zusammenarbeit mit Produkt-, Entwicklungs- und Supportteams zur Erstellung von Referenzmaterialien.

Skills

Erfahrung in der Erstellung und Überprüfung benutzerorientierter Dokumentation

Verständnis der Softwareentwicklungs- und Lieferprozesse

Fähigkeit, Feedback zur Verbesserung von Inhalten zu integrieren

Profi in Microsoft Office

Starke Zusammenarbeit mit Kunden, Entwicklern und Produktverantwortlichen

Engagement für hochwertige Benutzerdokumentation

Kenntnisse im Informationsdesign

Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten

Kundenfokus und Fristenmanagement

Bereitschaft zu lernen und sich weiterzuentwickeln

Bewusstsein für agile Methoden wie Scrum und Kanban

Tools

MadCap Flare

Adobe RoboHelp

Git

HTML

CSS

JavaScript

APIs

Job description

Department: Service Management

Location: North West UK - Hybrid

Compensation: £25,000 - £30,000 / year

Description

Are you interested in documentation and information creation? Do you enjoy working in an agile environment and want to be part of an innovative, collaborative culture?

About CDL

CDL is one of the UK’s leading software development companies, with over 600 employees at its Stockport campus. We have a strong presence in the high-volume retail insurance sector, pioneering developments in aggregators, web, telematics, connected home, enrichment, and self-service solutions. Our innovative technologies help our clients succeed in the competitive UK insurance market.

We foster a collaborative and creative culture, employing agile techniques to deliver cutting-edge applications. We pride ourselves on providing an inspiring work environment with our employees at the core.

We are a market-leading software house creating software, websites, and apps for the Insurance & Finance sectors across the UK. Approximately 65% of companies on price comparison websites are our clients.

Key Responsibilities

We are seeking a Junior Technical Author interested in working within a software delivery team. You will contribute to delivering high-quality product documentation, including user guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials that explain features and functionality.

As part of our Service Management department, you will focus on customer needs and effective communication. You will create and review technical documentation tailored to various audiences, supporting continuous delivery, improvements, and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing user-focused documentation
• Understanding of software development and delivery processes
• Ability to incorporate feedback to improve content
• Proficiency in Microsoft Office
• Strong collaboration skills with customers, developers, and product owners
• Commitment to high-quality user documentation
• Knowledge of information design, including graphics, language, and headings
• Excellent written and verbal communication skills
• Customer focus and deadline management
• Willingness to learn and develop
• Awareness of agile methodologies like Scrum and Kanban

Additional beneficial skills include knowledge of technical authoring tools (e.g., MadCap Flare, Adobe RoboHelp), version control software (e.g., Git), and basic understanding of HTML, CSS, JavaScript, and APIs.

Benefits

Salary

The role offers a salary between £25,000 and £30,000 per annum.

Additional Benefits

• Hybrid working (2 days in the office - SK4 2HD)
• Flexible working arrangements
• Starting with 25 days holiday, increasing up to 30 days with service
• Recognized as a top employer for 9 consecutive years
• Comprehensive training and development
• Career progression opportunities
• Health and wellbeing programs
• Virtual activities, lunch and learns, coffee mornings, meetups
• Life and health insurance
• Electric vehicle scheme
• Recognition awards
• Parental benefits
• Diversity and inclusion networks
• Pension scheme
• Community involvement and volunteer days
• Referral bonuses

Campus Benefits

• Free onsite parking
• Modern, open-plan offices
• Quiet spaces available
• Shuttle service to station
• Subsidized restaurant
• Games room and relaxation zones
• Annual hackathons and events
• Social activities including BBQs, competitions, sports, and parties
• On-site services like car wash, barber, yoga, massage
• Cycle to work scheme
• Shower and changing facilities

Diversity and Inclusion

We are committed to innovation through diversity, welcoming new ideas and perspectives. CDL values building a diverse workforce and encourages applications from all backgrounds. We are open to discussing flexibility and workplace adjustments. This policy was last updated in April 2025.