Junior Technical Author

TN United Kingdom; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Junior Technical Author to join their dynamic team. This role involves creating high-quality documentation for diverse software products, ensuring clarity and understanding for users. With a strong emphasis on collaboration, you'll work closely with various teams to drive improvements and meet deadlines. The company fosters a creative and supportive culture, offering opportunities for professional development and career progression. If you're passionate about documentation and eager to grow in a vibrant environment, this position is perfect for you.

Benefits

Flexible working hours

25 days holiday, increasing to 30

Health and Wellbeing programs

Training and development opportunities

On-site free parking

Diversity and Inclusion initiatives

Community projects and volunteer days

Referral bonuses

Games room and chill-out zones

Cycle-to-work scheme

Qualifications

• Experience in creating and reviewing user-focused documentation.
• Strong written and verbal communication skills are essential.
• Willingness to learn and develop professionally.

Responsibilities

• Produce and maintain product and user guides, release notes.
• Collaborate with product, development, and support teams.
• Create reference materials that explain features and functionalities.

Skills

Technical Documentation

Microsoft Office

Communication Skills

Agile Methodologies

Customer Focus

Information Design

Collaboration

Feedback Incorporation

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

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About CDL

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell, we are the market-leading software house in our industry, creating software, websites, and apps for the Insurance & Finance sector across the UK. If you visit a price comparison website, approximately 65% of the companies listed are our clients!

Key Responsibilities

We are looking for a Junior Technical Author interested in working within a software delivery function, contributing to high-quality product documentation for our customers. You will be involved with various software products and will take ownership of producing and maintaining product and user guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials that explain features and functionalities.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We seek a Junior Technical Author/Writer capable of creating and reviewing technical documentation aimed at diverse audiences to facilitate understanding of our products. Your role will emphasize continuous delivery, driving improvements, and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing documentation or user-focused information.
• Awareness of software development and delivery processes.
• Ability to accept and incorporate constructive feedback to improve content.
• Proficiency in Microsoft Office.
• Ability to collaborate effectively with customers, development teams, and product owners.
• Quality-oriented with a focus on producing high-quality user documentation.
• Understanding of information design to appropriately use graphics, language, and headings.
• Strong written and verbal communication skills.
• Customer-focused with the ability to meet deadlines.
• Willingness to learn and develop professionally.
• Knowledge or awareness of agile methodologies, preferably Scrum and Kanban.

Additional beneficial skills include:

• Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp.
• Knowledge of version control software such as Git.
• Experience working in software development or documenting APIs.

Salary

The salary for the Junior Technical Author role ranges from £25,000 to £30,000 per annum.

Benefits

• Hybrid working (2 days in the office - SK4 2HD)
• Flexible working hours
• Starting 25 days holiday, increasing to 30 with service
• Top employer for 9 consecutive years
• Training and development opportunities
• Career progression opportunities
• Health and Wellbeing programs
• Virtual activities, lunch and learns, coffee mornings, meetups
• Life and health insurance
• Electric Vehicle Scheme
• Diversity and Inclusion initiatives
• Community projects and volunteer days
• Referral bonuses
• On-site free parking
• Quiet spaces, shuttle bus, subsidized restaurant
• Games room, chill-out zones, annual Hackathon, social events
• On-site services like car wash, barber, yoga, massage
• Cycle-to-work scheme, shower and dry rooms

Diversity and Inclusion

We are committed to fostering innovation through diversity and welcome applications from all backgrounds. We encourage discussing flexibility and workplace adjustments. This policy was last updated in April 2025.

CDL’s innovative solutions drive success for the UK’s leading insurance retailers, with a client base including some of the most profitable insurance operations in the UK.