Junior Technical Author

Manchester Digital; Stockport; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Junior Technical Author, der in einem agilen Umfeld arbeiten möchte. Diese spannende Rolle umfasst die Erstellung und Pflege von hochwertiger Produktdokumentation, die den Kunden hilft, die Funktionen und Merkmale der Software zu verstehen. In einem kreativen Team haben Sie die Möglichkeit, Ihre Kommunikationsfähigkeiten einzusetzen und an der kontinuierlichen Verbesserung der Dokumentation zu arbeiten. Wenn Sie eine Leidenschaft für Dokumentation und Softwareentwicklung haben und in einem unterstützenden Umfeld wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Hybrides Arbeiten

Flexible Arbeitszeiten

25 Tage Urlaub, steigend auf 30

Gesundheits- und Wellnessprogramme

Schulungs- und Entwicklungsmöglichkeiten

Karriereentwicklungsmöglichkeiten

Lebens- und Krankenversicherung

E-Fahrzeugprogramm

Gemeinschaftsengagement und Freiwilligentage

Subventionierte Essensoptionen

Qualifications

• Erfahrung in der Erstellung und Überprüfung von benutzerorientierter Dokumentation.
• Kenntnisse über Softwareentwicklungs- und Lieferprozesse.
• Fähigkeit, konstruktives Feedback zur Verbesserung des Inhalts zu integrieren.

Responsibilities

• Erstellung und Pflege von Produkt- und Benutzerhandbüchern.
• Zusammenarbeit mit Produkt-, Entwicklungs- und Supportteams.
• Sicherstellung der Klarheit und Benutzerfreundlichkeit der Dokumentation.

Skills

Dokumentationserstellung

Softwareentwicklung

Microsoft Office

Agile Methoden

Kommunikationsfähigkeiten

Kundenorientierung

Education

Abschluss in einem relevanten Bereich

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

Do you have an interest in documentation and information creation? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

About CDL

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell, we are the market-leading software house in our industry, creating software, websites, and apps for the Insurance & Finance sector across the UK. If you were to visit a price comparison website, approximately 65% of the companies listed there are our clients!

Key Responsibilities

We are looking for a Junior Technical Author interested in working within a software delivery function, contributing to high-quality product documentation for our customers. You will be involved with various software products, taking ownership of producing and maintaining product and user guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials to help users understand features and functionality.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We seek a Junior Technical Author/Writer capable of creating and reviewing technical documentation aimed at diverse audiences, ensuring clarity and usability. Your role will emphasize continuous delivery, driving improvements, and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing documentation or user-focused information.
• Awareness of software development and delivery processes.
• Ability to incorporate constructive feedback to improve content.
• Proficiency with Microsoft Office.
• Ability to collaborate with customers, development teams, and product owners.
• Focus on quality and producing high-standard user documentation.
• Understanding of information design, including graphics, language, and heading levels.
• Strong written and verbal communication skills.
• Customer-oriented with the ability to meet deadlines.
• Willingness to learn and develop professionally.
• Working knowledge or awareness of agile methodologies, preferably Scrum and Kanban.

Additional beneficial skills include:

• Knowledge of technical authoring tools like MadCap Flare or Adobe RoboHelp.
• Experience with version control software such as Git.
• Experience working in software development environments.
• Experience documenting APIs.

Salary

The salary for the Junior Technical Author role ranges from £25,000 to £30,000 per annum.

Benefits

• Hybrid working (2 days in the office at SK4 2HD)
• Flexible working arrangements
• Starting 25 days holiday, increasing to 30 with service
• Recognition as a top employer for nine consecutive years
• Training and development opportunities
• Career progression pathways
• Health and wellbeing programs
• Virtual activities, lunch and learns, social meetups
• Life and health insurance
• Electric Vehicle Scheme
• Diversity and Inclusion initiatives
• Community engagement and volunteer days
• Referral bonuses
• On-site parking and quiet spaces
• Shuttle service to the station
• Subsidized dining options
• Recreational facilities and social events
• On-site services like car wash, barber, yoga, massage
• Cycle to work scheme
• Shower and dry rooms

Diversity and Inclusion

We are committed to fostering an inclusive environment that encourages new ideas and perspectives. CDL recognizes that a diverse workforce is key to our success and actively encourages applications from all backgrounds. We are open to discussing flexible working arrangements and workplace adjustments.

About CDL Software

CDL’s innovative solutions are relied upon by the UK’s leading insurance retailers. Our dedication to excellence has built a strong client base, including some of the most profitable insurance companies in the UK.