Junior Technical Author

Hettema & van Bambost Juristen; Stockport; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen detailorientierten Junior Technical Author, der Teil eines dynamischen Teams wird. In dieser spannenden Rolle sind Sie verantwortlich für die Erstellung und Pflege hochwertiger Produktdokumentationen, die für eine Vielzahl von Zielgruppen bestimmt sind. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um sicherzustellen, dass die Benutzer die Funktionen und Merkmale der Software verstehen. Das Unternehmen bietet eine flexible Arbeitsumgebung, in der persönliche Entwicklung gefördert wird, und zahlreiche Vorteile, die darauf abzielen, ein inspirierendes Arbeitsumfeld zu schaffen. Wenn Sie eine Leidenschaft für Dokumentation haben und in einem agilen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Hybrides Arbeiten

Flexible Arbeitszeiten

25 Tage Urlaub, steigend auf 30

Ausgezeichnete Schulungs- und Entwicklungsmöglichkeiten

Karrierefortschritt

Gesundheits- und Wellnessprogramm

Pensionsplan

Diversity- und Inklusionsnetzwerk

Lebens- und Krankenversicherung

Prämien für Freunde werben

Qualifications

• Erfahrung in der Erstellung und Überprüfung von benutzerorientierten Informationen.
• Starke Kommunikationsfähigkeiten in Wort und Schrift.
• Kundenorientierung und Fähigkeit, Fristen einzuhalten.

Responsibilities

• Erstellung und Pflege von Produktdokumentationen und Benutzerhandbüchern.
• Zusammenarbeit mit Produkt-, Entwicklungs- und Unterstützungsteams.
• Fokus auf kontinuierliche Lieferung und Qualitätsverbesserung.

Skills

Dokumentation erstellen und überprüfen

Softwareentwicklung und -bereitstellung

Microsoft Office

Kundenorientierung

Kommunikationsfähigkeiten

Agile Methoden (Scrum, Kanban)

Tools

MadCap Flare

Adobe RoboHelp

Git

HTML

CSS

JavaScript

Job description

We are seeking a detail-oriented, self-motivated analytical Junior Technical Author to join our finance team. You will join us on a full time, permanent basis, and in return you will receive a competitve salary of £25,000 to £30,000 per annum.

About CDL

CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

About The Junior Technical Author Role

Do you have an interest in documentation and information creation? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

We are looking for a Junior Technical Author who is interested in working within a software delivery function, who can contribute to the delivery of high-quality product documentation to our customers. You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development, and support teams to create reference materials to understand features and functionality of the software.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We are looking for a Junior Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences to help them understand our products. Your role will have a strong focus towards the continuous delivery, driving improvements, and meeting deadlines.

Skills Knowledge And Expertise

• Experience of creating and reviewing documentation or user-focused information.
• Awareness of software development and delivery.
• Ability to take on board constructive feedback and use it to improve content.
• Experience of Microsoft Office.
• Ability to collaborate with customers, development teams and product owners.
• Quality oriented with a desire to produce high-quality user documentation.
• Appreciation of information design to ensure appropriate use of graphics, language, and heading levels.
• Strong communication skills both written and verbal.
• Strong customer focus and the ability to work to deadlines.
• Strong focus on personal development and willingness to learn.
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban.
  
  

The Following Skills Would Also Be Beneficial

• Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp.
• Knowledge of versioning software, such as Git.
• An understanding of HTML, CSS, and JavaScript.
• Experience of working in software development.
• Experience of working with or documenting APIs.
  
  

Benefits

• Hybrid Working (2 Days a Week in the office - SK4 2HD)
• Truly flexible working.
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 9th year running
• Excellent training and development platform
• Opportunities for career progression
• Health and Wellbeing programme
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance
• Electric Vehicle Scheme
• Established Recognition Award System
• Great Parental Benefits
• Diversity and Inclusion network
• Pension scheme
• Community projects and volunteer days
• Refer a friend bonus
  
  

Diversity and inclusion

We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.