Junior Technical Apprentice

Connect44; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications service provider in Bracknell is seeking an individual for a full-time administrative role. The position involves managing the accreditation process for access to telecommunications sites, ensuring compliance with regulations and offering guidance to staff. Candidates should have a high school education and preferably some experience in a service desk environment. Proficiency in Word and Excel is essential, along with excellent communication skills.

Qualifications

• Previous Service Desk experience is beneficial.
• Broad understanding of the Telecommunications industry is required.
• Familiarity with Cellnex accreditation and site access processes is beneficial.

Responsibilities

• Manage the process of assessing new applicants' accreditation for site access.
• Provide support and guidance on accreditation issues.
• Adhere to internal rules and regulations within the organization.

Skills

Proficient in Word and Excel

Excellent telephone manner

Education

High school

Job description

Responsibilities

• Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
• Manage the data and records of new and existing telecommunications engineers and users
• Issue access cards and provide access to vetting services for certain staff required to access higher security locations
• Issue temporary loan of keys for certain staff required to access higher security locations/sites
• Management of data within the Access & Accreditation Portal
• Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
• Provide guidance and support to staff on accreditation issues
• Support the development and maintenance of the accreditation knowledgebase
• Manage the one-off permit process for unaccredited requesters
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
• Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

Role Specification

• Assure the necessary support for accessing telecommunications sites across the UK by ensuring the accreditation of individuals and companies

Required Education & Trainings

• High school

Required Experience

• Previous Service Desk experience is beneficial
• Broad understanding of the Telecommunications industry
• Telecommunications Infrastructure providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial

Specific skills & technical knowledge

• Proficient in Word and Excel
• Excellent telephone manner

Seniority level

• Internship

Employment type

• Full-time

Job function

• Administrative

Industries

• Telecommunications