Apprentice Specialist

Connect44 Sarl; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications service provider in Bracknell is looking for a professional to manage the accreditation process for telecommunications sites across the UK. You will be responsible for issuing access cards, handling data in the Access & Accreditation Portal, and providing support and guidance on accreditation issues. The ideal candidate will have a high school diploma and some experience in a service desk role within the telecommunications industry. Knowledge of relevant telecom infrastructure providers will be an advantage.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a service desk role is beneficial.
• Broad understanding of the Telecommunications industry is a plus.

Responsibilities

• Manage the process of assessing applicants’ accreditation.
• Issue access cards and manage data within the Access & Accreditation Portal.
• Provide guidance and support on accreditation issues.

Skills

Service Desk experience

Understanding of the Telecommunications industry

Knowledge of Telecommunications Infrastructure providers

Education

High school

Job description

Main activities and tasks

• Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
• Manage the data and records of new and existing telecommunications engineers and users
• Issue access cards and provide access to vetting services for certain staff required to access higher security locations
• Issue temporary loan of keys for certain staff required to access higher security locations/sites
• Management of data within the Access & Accreditation Portal
• Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
• Provide guidance and support to staff on accreditation issues
• Support the development and maintenance of the accreditation knowledgebase
• Manage the one-off permit process for unaccredited requesters
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
• Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

Role Specification

• Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies

Required Education & Trainings

• High school

Required Experience

• Previous Service Desk experience is beneficial
• Broad understanding of the Telecommunications industry
• Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial