Junior Systems Analyst

Net Natives Inc; Brighton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Net Natives Inc. in Brighton is seeking a curious Junior Systems Analyst to join the Conversion Solutions team. You will learn how our systems work, support higher-education clients with their tech stack and integrations, and develop your technical and consulting skills alongside experienced colleagues.

This entry-level role focuses on monitoring operations, assisting with performance analysis, documenting integrations, and providing first-line product support as you grow.

Qualifications

• A degree or equivalent practical experience; non-traditional backgrounds welcome.
• Interest in systems, data and technology demonstrated through study or projects.
• Comfort with software, databases and cloud-based tools; quick learner.

Responsibilities

• Monitor system operations and flag issues before they impact customers.
• Assist senior colleagues in analyzing performance of software, apps and infra.
• Support mapping of customer recruitment processes and tech intersections.
• Document integrations between customer systems with guidance from the team.
• Participate in system audits and gather user requirements.
• Provide first-line technical support to end-users and escalate as needed.
• Help write and maintain user guides and documentation.
• Support customer training sessions and grow into delivering own sessions.
• Relate customer needs to internal development; assist deployments and projects.
• Track support trends and prepare simple reports on volumes and feedback.

Skills

Problem solving

Communication skills

Data analysis

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM platforms (Salesforce, HubSpot)

Job description

Job overview

We are looking for a curious, detail-oriented Junior Systems Analyst to join our Conversion Solutions team. This is an entry-level role for someone at the start of their career who enjoys solving problems, working with technology and a client-facing role.You will learn how our systems work, help keep them running smoothly, and support our highereducation customers with their technology stack and integrations. You will work alongside experiencedcolleagues who will guide you as you build your technical and consulting skills.

Key responsibilities

Systems Analysis

• - Help monitor system operations, flagging potential issues so they can be resolved before theyaffect customers.
• - Assist senior colleagues in analysing the performance of our software, applications and infrastructure, and learn how improvements are identified and prioritised.
• - Support the team in mapping our higher education customers' student recruitment processes and understanding where these intersect with technology.
• - Contribute to scoping and documenting integrations between customer systems, with guidance from the wider team.
• - Take part in regular system audits and help gather user requirements.

Customer support

• - Provide first-line technical support to end-users, troubleshooting straightforward system issues.
• - Escalate more complex issues to the appropriate colleagues, and follow them through until thecustomer has a resolution.
• - Help write and maintain user guides and documentation.
• - Support customer training sessions, building towards delivering your own as your confidence grows.

Cross-departmental collaboration

• - Help relay information between customers and our internal development team, learning to translate technical detail into plain English.
• - Support colleagues on system deployments and improvement projects.

Data analysis & reporting

• - Help track support request trends and system performance, spotting recurring issues.
• - Prepare straightforward reports on support volumes, system efficiency and customer feedback for the wider team.

Qualifications

• A degree, relevant qualification, apprenticeship or equivalent practical experience. We welcomeapplicants from non-traditional backgrounds.
• An interest in systems, data and technology, demonstrated through study, personal projects, placements, part-time work or volunteering.
• Comfortable using software applications, and keen to learn how systems, databases and cloud-based tools fit together.
• An analytical mind. You enjoy spotting patterns and working out why something isn't behavingas expected.

Essential

• Clear written and verbal communication, and a genuine willingness to work with clients daily.
• A methodical approach to problems, and the confidence to ask questions when something isn'tclear.
• Good organisation, with the ability to manage several tasks at once and keep track of your ownpriorities with support.
• Enthusiasm for learning new tools and platforms quickly.

Desirable

• Any exposure to CRM or SaaS platforms, whether through study, work or self-teaching.
• Awareness of CRMs such as Slate, Salesforce, Dynamics 365 or HubSpot.
• Basic familiarity with scripting or programming, or an interest in picking it up.
• An interest in higher education, student recruitment or digital marketing.
• Any experience of support ticketing systems.

Skills & competencies

• Curiosity and a problem-solving mindset. You like working out how things fit together.
• Strong customer service instincts, with patience when explaining things to non-technical users.
• Able to work calmly when several things need attention at once.
• Clear, friendly communication, written and verbal.
• Openness to feedback and a desire to keep improving.
• Reliability. Colleagues and customers can count on you to follow things through.

What we offer

• Competitive salary and benefits package.
• Opportunities for career development and continuous learning.
• - A collaborative work environment where your input will help shape the future of our systems and customersuccess.