Junior System Administrator - 24/7 On-Call IT Ops

Astreya Limited; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Astreya Limited is seeking a System Administrator to support and maintain large and global scale systems for building management and physical security operations. The role works through tickets and requires strong systems administration, networking, and communication skills.

The successful candidate will monitor queues, manage infrastructure, document ticket metadata, and coordinate with internal teams and third parties.

Qualifications

• Bachelor’s degree (B.S./B.A.) from college or university.
• 2–5 years’ related experience and/or training, or equivalent combination of education and experience.
• Builds productive internal and external working relationships.
• Exercises judgement within defined procedures and practices to determine appropriate action.
• Comfortable with building and managing various servers.
• Experience with networking management, configurations and changes.
• Experience with systems and networking troubleshooting to identify the root cause and fixes.
• Knowledgeable about ticket systems and follow processes.
• Good communication and writing skills.

Responsibilities

• Monitor ticket queue and IM channels.
• Monitor and participate in managing systems and infrastructure.
• Accurately record all metadata related to tickets on internal tools.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams.
• Maintain contact with 3rd parties and represent the assigned team professionally.
• Provide out of business hours support for scheduled time sensitive upgrades.
• Provide 24/7 on-call support for critical system outages.
• Other duties as required.

Skills

Systems administration

Networking management

Troubleshooting

Communication skills

Writing skills

Ticketing systems

Relationship building

On-call support

Education

Bachelor’s degree (B.S./B.A.)

Tools

Ticketing tools

Monitoring tools

CTI metadata tracking

Job description

Astreya Limited is seeking a System Administrator to support and maintain large and global scale systems for building management and physical security operations. The role works through tickets and requires strong systems administration, networking, and communication skills.

The successful candidate will monitor queues, manage infrastructure, document ticket metadata, and coordinate with internal teams and third parties.