24/7 Incident Response & Critical Infrastructure Analyst

ASTREYA ASIA PACIFIC PTE. LIMITED; Penarth; On-site; GBP 25,000 - 60,000; Full time

Job summary

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking a Real-Time Infrastructure Monitoring specialist to oversee critical facility systems and data center operations.

The role involves 24x7 monitoring, incident triage, ticketing, and coordination with internal teams and vendors to resolve issues promptly. You will work across EPMS, BMS, DCIM and related platforms, maintain logs and reports, and contribute to continuous improvement in monitoring coverage and operational governance.

Qualifications

• Associate degree or higher in Engineering, Information Technology, Facilities Management, or related disciplines.
• Minimum 2 years of experience in data center operations, facility monitoring, NOC, command center, or mission-critical environments.
• Working knowledge of Electrical, Mechanical, HVAC and cooling infrastructure, Fire detection and suppression systems, Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), DCIM or centralized monitoring platforms.
• Experience with incident management and escalation procedures.
• Strong communication and coordination skills.
• Ability to work in a 24x7 rotating shift environment.
• Fluent in English; Chinese proficiency preferred for alarm messages and communications.

Responsibilities

• Perform 24x7 monitoring of critical facility systems across global data centers, including Electrical power, Mechanical, HVAC, Fire detection, and Water systems.
• Continuously monitor EPMS, BMS, DCIM, and centralized monitoring platforms.
• Detect abnormal operating conditions and alarms; acknowledge and investigate promptly; track incidents to closure.
• Provide first-level incident triage and technical assessment; execute escalation procedures.
• Coordinate with internal teams, site personnel, vendors, and regional stakeholders to ensure timely issue resolution.
• Maintain monitoring platform master data, asset records, logs, and operational documentation.
• Analyze operational data, prepare reports, and provide recommendations to improve reliability and efficiency.

Skills

Fluent English

Excellent communication

24x7 shift work

Problem solving

Team coordination

Education

Associate Degree or higher in Engineering, IT, Facilities Management

Tools

DCIM

EPMS

BMS

CMMS

Ticketing platforms

Job description

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking a Real-Time Infrastructure Monitoring specialist to oversee critical facility systems and data center operations.

The role involves 24x7 monitoring, incident triage, ticketing, and coordination with internal teams and vendors to resolve issues promptly. You will work across EPMS, BMS, DCIM and related platforms, maintain logs and reports, and contribute to continuous improvement in monitoring coverage and operational governance.