Junior Service Management Analyst (HALO, SNOW, ITIL)

Jumar Solutions; Nottingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An innovative firm is seeking a HaloPSA Service Owner to lead the deployment of a new ITSM solution. This hybrid role offers a fantastic opportunity for an IT Graduate to grow and thrive in a supportive environment. The successful candidate will ensure the smooth implementation and ongoing management of the Halo PSA system, driving continuous improvements and aligning the solution with business goals. With full training provided, this is an exciting chance to be part of a transformative journey, working closely with a dynamic team and contributing to the success of a cutting-edge IT service management initiative.

Qualifications

• Experience in implementing ITSM/PSA solutions, preferably HALO PSA.
• Proficiency in working with REST APIs and custom integrations.

Responsibilities

• Lead the deployment and management of Halo PSA, ensuring smooth operation.
• Drive continuous improvement and align the solution with business objectives.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Understanding of ITSM principles

Configuration Management

Education

IT related degree

Tools

Halo PSA

Halo ITSM

ServiceNow

REST APIs

Job description

HaloPSA Service Owner

Location: Nottingham - Hybrid Working
This is a temp to perm role and the salary is £35K to £45K DOE plus excellent benefits.

Our client is happy to consider an IT Graduate for this role.

The person will ideally be based in Nottingham close to their office - must also be willing to travel for training to Halo site in Suffolk.

HaloPSA is a brand new system that our client is introducing and this is a superb time to join them on their journey - our client is happy to consider an enthusiastic IT Graduate who can grow into the role with full training given.

Someone with ITSM/Halo would be ideal - there is little coding and development but more configuration.

The successful candidate will lead a new ITSM/PSA solution, Halo PSA, and be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives.

The role will be critical in ensuring the successful setup, optimisation and maintenance of Halo PSA. The ideal candidate will have in-depth experience of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & processes, and also experience integrating with other 3rd party systems.

Ideal experience/qualifications:

1. Experience in implementing and managing ITSM/PSA solutions, preferably HALO PSA
2. Understanding of IT service management and professional services automation principles
3. Strong analytical and problem-solving skills
4. Excellent communication and interpersonal skills
5. Ability to work independently and as part of a team
6. Proficiency in working with REST APIs and implementing custom integrations with other 3rd party systems and applications
7. Experience with other ITSM/PSA tools such as Halo, ServiceNow
8. ITIL v4
9. IT related degree

If this opportunity appeals to you and aligns to your background and qualifications, please submit your application to Jackie Dean at Jumar for consideration.