Junior Service Management Analyst (HALO, SNOW, ITIL)

TieTalent; Nottingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An exciting opportunity awaits you with a forward-thinking company in the technology sector. As a Junior Service Management Analyst, you will play a crucial role in deploying and managing the innovative Halo PSA system, contributing to its continuous improvement. This entry-level position is perfect for IT graduates eager to apply their knowledge in a practical setting. You will be involved in configuring workflows, integrating systems, and ensuring optimal performance while working in a hybrid environment. Join this dynamic team and make a significant impact in a rapidly evolving field!

Qualifications

• Open to IT Graduates with a strong understanding of ITIL principles.
• Experience with Halo PSA or similar systems is essential.

Responsibilities

• Lead the deployment and management of Halo PSA system.
• Integrate Halo PSA with third-party systems for optimization.

Skills

Analytical Skills

Problem-Solving

Communication Skills

ITIL Principles

REST APIs

Education

IT-related Degree

Tools

Halo PSA

ServiceNow

Job description

Junior Service Management Analyst (HALO, SNOW, ITIL)

Join to apply for the Junior Service Management Analyst (HALO, SNOW, ITIL) role at TieTalent.

About the role

Location: Nottingham - Hybrid Working. This is a temp-to-perm role with a salary of £35K to £45K DOE plus benefits.

We are open to IT Graduates for this position.

The candidate should be based near Nottingham and willing to travel to Halo site in Suffolk for training.

HaloPSA is a new system being introduced by our client, offering a great opportunity to join during this exciting phase. The role involves configuring HaloPSA, with minimal coding, focusing on deployment, management, and continuous improvement.

Responsibilities

• Lead the deployment and management of Halo PSA system.
• Configure workflows and processes within Halo PSA.
• Integrate Halo PSA with third-party systems.
• Ensure system optimization and ongoing support.

Ideal Candidate Profile

• Experience with Halo PSA, Halo ITSM, or Halo Service Desk.
• Understanding of ITSM/ITIL principles.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and in a team.
• Experience with REST APIs and integrations.
• IT-related degree preferred.

Additional Skills

• Experience with ServiceNow is a plus.

Employment Details

• Seniority level: Entry level
• Type: Full-time
• Industry: Technology, Information and Internet

To apply, submit your application to Jackie Dean at Jumar.