Halo ITSM Solution Analyst

XMA; Nottingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Halo PSA Service Owner to lead the implementation and management of their ITSM solution. This role is crucial for ensuring smooth deployment and continuous improvement of the Halo PSA system, aligning it with business objectives. The ideal candidate will have a strong background in IT service management and experience with integrations and customer workflows. Join a forward-thinking company that values diverse perspectives and fosters an inclusive environment, where your contributions can make a significant impact.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Group life insurance

Income protection

Gym Discounts

Free Fuel Fridays

Employee of the Quarter

Employee Referral program

Qualifications

• Experience with ITSM/PSA solutions, preferably HALO PSA.
• Strong understanding of IT service management principles.

Responsibilities

• Lead the implementation of the HALO PSA solution.
• Provide training and support to users of the HALO PSA system.
• Oversee day-to-day administration of the HALO PSA system.

Skills

IT Service Management

Project Management

Analytical Skills

Communication Skills

Problem-Solving Skills

REST APIs

Education

Bachelor's Degree in IT or related field

Tools

Halo PSA

ServiceNow

Job description

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Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are seeking a dedicated graduate or experienced Halo PSA Service Owner to lead the implementation, administration, and development of our new ITSM/PSA solution, Halo PSA. The successful candidate will be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives.

The Role will be critical in ensuring the successful setup, optimisation and maintenance of Halo PSA, The ideal candidate will have working knowledge of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3rd party systems.

Key Responsibilities: ITSM (Halo) System Administrator

• Implementation: Lead the end-to-end implementation of the HALO PSA solution, ensuring timely and successful deployment.
• Administration: Oversee the day-to-day administration of the HALO PSA system, including user management, configuration and integrations
• Development: Identify opportunities for system enhancements and work with stakeholders to develop and implement new features and functionalities.
• Onboard New Customers: Work with internal and external stakeholders to onboard new customers, including configuring integrations with any customer systems
• Training and Support: Provide training and support to users, ensuring they are proficient in using the HALO PSA system.
• Integration: Experience configuring and implementing custom integrations with 3rd Party Systems through API’s
• Reporting: Help Management teams create reports and dashboards to monitor services that are being delivered to our customers
• Vendor Management: In conjunction with Senior Management, Liaise with the vendor to ensure service levels are met and address any issues that arise.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

Qualifications: ITSM (Halo) System Administrator

• Working knowledge of implementing and managing ITSM/PSA solutions, preferably HALO PSA.
• Strong understanding of IT service management and professional services automation principles.
• Excellent project management skills with the ability to lead cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in working with REST APIs and implementing custom integrations with other 3rd Party systems and applications

Preferred Qualifications:

• Experience with other ITSM/PSA tools such as ServiceNow,
• ITIL v4

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.

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