Information Technology Service Management Analyst

The Channel Recruiter; Nottingham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated ITSM System Administrator to lead the implementation of a cutting-edge ITSM solution. This role involves overseeing the deployment and administration of Halo PSA, ensuring alignment with business objectives while driving continuous improvement. The ideal candidate will have a solid background in IT service management and experience with customer workflows. Join a forward-thinking company that values diversity and fosters an inclusive environment, where your contributions will significantly impact the organization’s success.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30

Group life insurance

Income protection

Gym Discounts

Free Fuel Fridays

Employee of the Quarter

Employee Referral program

Qualifications

• Experience with ITSM/PSA solutions, particularly Halo PSA.
• Strong understanding of IT service management principles.

Responsibilities

• Lead the implementation of Halo PSA, ensuring timely deployment.
• Provide training and support to users on Halo PSA.

Skills

ITSM/PSA Solutions Implementation

Project Management

Analytical Skills

Communication Skills

Problem-solving Skills

Education

Bachelor's Degree in IT or related field

ITIL v4 Certification

Tools

Halo PSA

ServiceNow

REST APIs

Job description

2 weeks ago Be among the first 25 applicants

The Channel Recruiter provided pay range

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Base pay range

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Recruitment Consultant – Specialising in the Tech & Renewable Energy markets throughout the UK & Germany. Committed to upholding honest and ethical standards.

Job Title: ITSM (Halo) System Administrator

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are seeking a dedicated graduate or experienced Halo PSA Service Owner to lead the implementation, administration, and development of our new ITSM/PSA solution, Halo PSA. The successful candidate will be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives.

The role will be critical in ensuring the successful setup, optimisation, and maintenance of Halo PSA. The ideal candidate will have working knowledge of Halo PSA, Halo ITSM, or Halo Service Desk, and will have previous experience in creating customer workflows & processes, as well as integrating with other 3rd party systems.

Key Responsibilities:

• Implementation: Lead the end-to-end implementation of the Halo PSA solution, ensuring timely and successful deployment.
• Administration: Oversee the day-to-day administration of the Halo PSA system, including user management, configuration, and integrations.
• Development: Identify opportunities for system enhancements and work with stakeholders to develop and implement new features and functionalities.
• Onboard New Customers: Work with internal and external stakeholders to onboard new customers, including configuring integrations with customer systems.
• Training and Support: Provide training and support to users, ensuring proficiency in using the Halo PSA system.
• Integration: Configure and implement custom integrations with 3rd party systems via APIs.
• Reporting: Assist management in creating reports and dashboards to monitor service delivery.
• Vendor Management: Liaise with vendors to ensure service levels are met and issues are addressed.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

Qualifications:

• Working knowledge of implementing and managing ITSM/PSA solutions, preferably Halo PSA.
• Strong understanding of IT service management and professional services automation principles.
• Excellent project management skills for leading cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Proficiency with REST APIs and custom integrations with third-party systems.

Preferred Qualifications:

• Experience with other ITSM/PSA tools such as ServiceNow.
• ITIL v4 certification.

We foster an inclusive environment where employees are encouraged to share their perspectives, leverage their strengths, and act authentically. We value diversity and welcome applicants from all backgrounds.

We are an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran or military status, or any other protected status.

As a Level 2 Disability Confident Employer, we provide reasonable accommodations for individuals with disabilities during the application and interview process. If needed, please contact us at [e-mail] for assistance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Consulting

Industries

• IT Services and IT Consulting

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