IT Systems Administrator

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Job Title: ITSM (Halo) System Administrator

Job Summary: We are seeking a dedicated graduate or experienced Halo PSA Service Owner to lead the implementation, administration, and development of our new ITSM/PSA solution, Halo PSA. The successful candidate will be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives.

The Role will be critical in ensuring the successful setup, optimisation and maintenance of Halo PSA, The ideal candidate will have working knowledge of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3 rd party systems.

Key Responsibilities:

• Implementation: Lead the end-to-end implementation of the HALO PSA solution, ensuring timely and successful deployment.
• Administration: Oversee the day-to-day administration of the HALO PSA system, including user management, configuration and integrations
• Development: Identify opportunities for system enhancements and work with stakeholders to develop and implement new features and functionalities.
• Onboard New Customers: Work with internal and external stakeholders to onboard new customers, including configuring integrations with any customer systems
• Training and Support: Provide training and support to users, ensuring they are proficient in using the HALO PSA system.
• Integration: Experience configuring and implementing custom integrations with 3 rd Party Systems through API’s
• Reporting: Help Management teams create reports and dashboards to monitor services that are being delivered to our customers
• Vendor Management: In conjunction with Senior Management, Liaise with the vendor to ensure service levels are met and address any issues that arise.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

Qualifications:

• Working knowledge of implementing and managing ITSM/PSA solutions, preferably HALO PSA.
• Strong understanding of IT service management and professional services automation principles.
• Excellent project management skills with the ability to lead cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in working with REST APIs and implementing custom integrations with other 3 rd Party systems and applications

Preferred Qualifications:

• Experience with other ITSM/PSA tools such as ServiceNow,
• ITIL v4

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.

If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.”