Service Desk Technical Analyst

CGI; Bridgend; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A leading company in IT consultancy is seeking a Service Desk Technical Analyst in Bridgend. The successful candidate will offer technical support to various clients, ensuring effective resolution of queries while identifying areas for improvement. This role emphasizes strong communication skills and technical knowledge, especially in Microsoft systems, in a hybrid working environment.

Benefits

25 days annual leave plus Bank Holidays

Generous share scheme (3% + 3% matching)

Flexible retirement plan

Private health and dental insurance

Cycle to work scheme

Buy and sell holidays

Qualifications

• Good written and spoken communication skills.
• Ability to problem solve and troubleshoot in busy environments.
• Experience in Service Desk or similar environment is advantageous.

Responsibilities

• Provide technical support for incoming queries related to systems, software, hardware, and networks.
• Problem solve for clients over the phone and follow up to ensure issues are resolved.
• Identify opportunities for improvement beyond problem resolution.

Skills

Communication

Problem Solving

Technical Support

Tools

Microsoft Operating Systems

Job description

Social network you want to login/join with:

Service Desk Technical Analyst, Bridgend

col-narrow-left

Client:

CGI

Location:

Bridgend, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

96bc1bd49c89

Job Views:

23

Posted:

18.06.2025

Expiry Date:

02.08.2025

col-wide

Job Description:

Position Description:

Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.

Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial businesses.

What you’ll be doing day-to-day:

You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
You must have good written communication skills as you will need to log calls accurately via bespoke applications.
To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.

You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
You will have excellent knowledge of Microsoft Operating Systems and Applications.

Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential
Starting Salary/Benefits
• £23, - £24, per annum, including 25 days’ annual leave plus Bank Holidays
• Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more.
• Hybrid working – 2 days in the office, 3 days at home.