Junior Resident Services Manager – Build-to-Rent Homes

deverellsmith; Reading; On-site; GBP 25,000 - 34,000; Full time

Job summary

deverellsmith is partnering with a high-growth Build to Rent operator to recruit a Junior Resident Services Manager for single-family housing. The role focuses on delivering an excellent resident experience from move-in through renewal and move-out, working with tenancy administration, resident queries, inspections and compliance.

You'll join a collaborative team, gain exposure to the full resident lifecycle, and develop within residential property and tenancy management in a growing BTR

Qualifications

• Experience or knowledge of residential property, lettings or tenancy administration.
• Excellent customer service and communication skills.
• Strong organisational and coordination abilities.
• Excellent attention to detail.
• Proactive approach to problem-solving.
• Ability to manage multiple priorities effectively.
• Confidence working with systems, records and data.
• An interest in UK tenancy legislation and compliance.
• Ability to work independently and take ownership of tasks.
• Collaborative approach and ability to build strong working relationships.
• Positive attitude towards change and continuous improvement.
• Ambition to develop within the property sector.

Responsibilities

• Support the full resident lifecycle from move-ins, renewals and move-outs.
• Assist with day-to-day tenancy administration.
• Support the preparation and administration of legal notices in line with current legislation.
• Coordinate end-of-tenancy processes, including inspections, deposits and resident communications.
• Schedule and follow up on mid-term property inspections.
• Maintain clear and professional communication with residents throughout their tenancy.
• Act as a key point of contact for resident queries and requests.
• Deliver a responsive, professional and empathetic customer service experience.
• Handle resident complaints effectively and escalate complex matters where required.
• Communicate clearly and consistently with residents.
• Work collaboratively with internal teams to ensure issues are resolved efficiently.
• Ensure tenancy documentation and records are accurate and up to date.
• Maintain internal systems and resident records in accordance with company policies.
• Support compliance with relevant UK tenancy legislation and regulatory requirements.
• Handle resident information with a high level of confidentiality.
• Work closely with Customer Service, Maintenance, Lettings and Aftercare teams.
• Support the Resident Services Team Manager with operational improvements and process changes.
• Help ensure a seamless resident journey across all areas of the business.
• Contribute ideas and feedback to improve processes and resident experience.
• Embrace operational change and support the implementation of new ways of working.
• Maintain accurate tenancy and resident data.
• Assist with reporting and analysis.
• Identify trends and recurring issues within resident services.
• Use data and feedback to support improvements in service delivery.

Skills

Customer service

Organisational skills

Communication

Problem-solving

Data handling

Team collaboration

Education

ARLA qualification

Job description

deverellsmith is partnering with a high-growth Build to Rent operator to recruit a Junior Resident Services Manager for single-family housing. The role focuses on delivering an excellent resident experience from move-in through renewal and move-out, working with tenancy administration, resident queries, inspections and compliance.

You'll join a collaborative team, gain exposure to the full resident lifecycle, and develop within residential property and tenancy management in a growing BTR