Junior Operations & Customer Service Representative UK

El Camino Health; Bagshot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare company is seeking a Junior Operations & Customer Service Representative to join their Bagshot office. In this full-time, on-site role, you'll be involved in device shipping, customer inquiries, and ensuring operational excellence. Ideal candidates will bring strong communication and attention to detail, with opportunities for career growth in the medical device industry.

Qualifications

• Strong IT/data entry skills are essential.
• Experience in customer service preferred.
• Ability to work both in a team and individually.

Responsibilities

• Manage device shipping and receiving processes.
• Handle customer service inquiries and troubleshooting.
• Conduct data entry across multiple systems.

Skills

Attention to detail

Communication

Time management

Customer service

Education

Secondary School and College qualifications

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Salesforce

SharePoint/OneDrive

Job description

Junior Operations & Customer Service Representative UK page is loaded

Junior Operations & Customer Service Representative UK

Apply locations Bagshot, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id JR251

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

We are recruiting a motivated Junior Operations & Customer Service Representative to join our UK Intake, Shipping & Operations Team.

Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.

If you're looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!

Please note: this is a full-time, on-site position located at our office in Bagshot, Surrey.

Responsibilities:

• Patch device shipping, receiving processing and data uploading
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

SHIPPING ACTIVITIES (Primary Responsibilities):

• Examines outgoing shipments to ensure shipments meet specifications.
• Communicates discrepancies between physical product and paperwork as needed.
• Verifies the accuracy of the data and initiates corrections when needed.
• Coordinates special shipping as defined by Customer Service via QAD.
• Affixes shipping labels, identifying information, onto packed cartons or containers, as required
• Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
• Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
• Prepares bills of lading and maintains documentation of goods shipped.

INTAKE PATCH ACTIVITIES (Primary Responsibilities):

• Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
• Patch data upload via Z-trans system
• Patch diary data entry into the Z-trans system
• Upload patch data to Zeus QA tool
• Device and Patient Symptom Diary Storage
• Communicating with Management any potential system or device issues or risk

CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• Adhere to corporate policy and compliance standards in handling patient data.

Work pattern

• 40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
• This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About you:

• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Degree not required, Secondary School and College qualifications preferred
• Physical requirements include reaching, bending, and sitting, negligible lifting
• Strong IT/data entry skills
• Strong verbal and written communication skills
• Ability to work in a team environment, supporting the objectives and goals of the organization.
• Ability to lone work
• Good time management skills
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Technical Skills needed:

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

Location:

United Kingdom

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career.

Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day.

Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue.

Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.