Junior IT Support Analyst

Biological Consulting Europe Ltd; Harlow; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A forward-thinking company is looking for a motivated Junior IT Support Analyst to join their dynamic team in Harlow. This role offers a fantastic opportunity to kickstart your IT career while providing essential technical support across various systems and services. You will collaborate with internal teams and external partners, utilizing your analytical mindset and problem-solving skills to enhance business processes. With clear progression opportunities and a supportive environment, this position is ideal for someone eager to learn and grow in the IT field. Join a team that values innovation and excellence!

Benefits

Clear progression opportunities

Office based

Hybrid working after probation

Qualifications

• Eager to learn and adapt to various systems and tasks.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide first-line technical support to end-users.
• Collaborate with the Head of Systems Development and partners.
• Manage projects within Alphatrack Systems and Group functions.

Skills

Analytical Skills

Problem-Solving

Customer Service

Technical Support

Organizational Skills

Education

IT Related Degree

Tools

MS Office

Tesseract

SQL

Compleat

SAP Crystal Reports

Microsoft Applications

PHP

MySQL

JSON

API REST technologies

Job description

Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum

Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW is recruiting for an established contractor seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services.

Brief Overview

• Monday - Friday
• 8am - 5pm
• Permanent position
• Office based - hybrid after probation
• £30-33,000 per annum (DOE)
• Clear progression opportunities

Role Overview

We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverse projects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions.

Key Responsibilities

• Demonstrate a willingness to learn and adapt to various systems and tasks.
• Collaborate closely with the Head of Systems Development and external partners.
• Gather and analyse system performance data to drive informed decisions.
• Accurately translate project requirements into system developments and implementations.
• Manage both complex and simple projects within Alphatrack Systems and Group functions.
• Configure and develop business systems for internal and external customers using Tesseract and other tools.
• Optimize Tesseract and oversee stakeholder engagement to implement changes.
• Develop and deliver process mapping, system user guides, and training materials.
• Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.
• Support administrative and operational teams with technical expertise.
• Streamline processes within Tesseract to enhance efficiencies.
• Provide IT analytical support and utilize tools like Google for investigative purposes.

Operational

• Offer first-line technical support to end-users via phone, email, or in person.
• Resolve issues in collaboration with partners and stakeholders.
• Lead the implementation of new systems and applications.
• Drive process efficiency by streamlining workflows and optimizing system usage.
• Generate and interpret performance data to improve operational effectiveness.
• Maintain KPI reports, management dashboards, and performance metrics.
• Handle customer and internal staff requests with high standards of customer service.
• Monitor system performance and address problems or issues.
• Document procedures and issues for future reference.

Version 1.1

Testing and evaluating new or enhanced technologies for potential implementation.

Organizational skills to prioritize and manage multiple tasks and projects simultaneously.

Ability to work autonomously and as part of a team.

Systems and Skills

• MS Office (Excel, Word) Required
• Tesseract Advantageous
• SQL Advantageous
• Compleat (Sage compatible) Advantageous
• Stock Right Now Advantageous
• IIS Advantageous
• SAP Crystal Reports Advantageous
• Microsoft Applications: Visual Basic, MS Access, CRM Dynamics Advantageous
• Programming & Integration: PHP, MySQL, JSON, API REST technologies Advantageous
• AI Technologies: Usage and implementation Advantageous
• IoT Platforms: Usage and implementation Advantageous
• Qliksense (Business Analytics): Design and implementation Advantageous