Junior IT Support Engineer / IT Support Technician

Additional Resources Ltd.; City of Westminster; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career development

Global environment

Job summary

Additional Resources Ltd. is seeking a Junior IT Support Engineer to join a global ship owner operating across office and vessel locations.

You will be the first point of contact for IT queries and incidents, helping to resolve issues and keep business systems running smoothly. The role offers exposure to a wide range of technologies and services, including Windows 10/11, Active Directory, and remote support.

Qualifications

• Experience in IT support, helpdesk or service desk roles.
• Experience supporting desktops, laptops and peripherals.
• Knowledge of Windows 10/11 and Active Directory administration.
• Familiar with TCP/IP, DNS, DHCP, VPN and network troubleshooting.

Responsibilities

• Act as the first point of contact for IT queries, incidents, and service requests from users.
• Provide technical assistance across office and vessel environments.
• Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
• Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
• Assist with user account administration and access requests using Active Directory.
• Provide remote support using appropriate remote support tools.
• Maintain IT asset information and update technical documentation.
• Monitor equipment performance and assist with maintaining system reliability.
• Support hardware deployments, upgrades, and equipment replacements.
• Escalate more complex infrastructure issues when required.
• Work with external vendors and suppliers where necessary.
• Follow IT policies and Cyber Security procedures.
• Support IT projects as required.

Skills

IT support

Troubleshooting

Active Directory

Windows 10/11

Job description

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment.

Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.

This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.

Key Responsibilities

• Act as the first point of contact for IT queries, incidents, and service requests from users.
• Provide technical assistance across office and vessel environments.
• Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
• Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
• Assist with user account administration and access requests using Active Directory.
• Provide remote support using appropriate remote support tools.
• Maintain IT asset information and update technical documentation.
• Monitor equipment performance and assist with maintaining system reliability.
• Support hardware deployments, upgrades, and equipment replacements.
• Escalate more complex infrastructure issues when required.
• Work with external vendors and suppliers where necessary.
• Follow IT policies and Cyber Security procedures.
• Support IT projects as required.

Skills & Experience

• Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
• Experience supporting desktop and laptop hardware.
• Knowledge of Windows 10 and Windows 11.
• Understanding of Active Directory user administration.
• Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
• Experience supporting printers and peripheral devices.
• Strong troubleshooting and problem-solving abilities.
• Good communication skills with the ability to support users effectively.
• Ability to work independently and as part of a team.

Desirable

The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician

Whats on offer:

• Competitive salary.
• Long-term career development opportunities.
• The opportunity to develop technical skills within a global working environment.