Junior IT Support Engineer / IT Support Technician

TipTopJob; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career development

Global environment

Job summary

TipTopJob invites applications for a Junior IT Support Engineer to join our global ship-owning group, supporting users across office and vessel locations, maintaining IT equipment and supporting business systems.

This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.

Qualifications

• Experience in IT support, helpdesk, service desk, or similar role.
• Experience supporting desktop and laptop hardware.
• Knowledge of Windows 10 and Windows 11.
• Understanding of Active Directory user administration.
• Knowledge of TCP/IP, DNS, DHCP, VPN connectivity and network troubleshooting.
• Experience supporting printers and peripheral devices.
• Strong troubleshooting and problem solving abilities.
• Good communication skills to support users effectively.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for IT queries, incidents, and service requests from users.
• Provide technical assistance across office and vessel environments.
• Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
• Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
• Assist with user account administration and access requests using Active Directory.
• Provide remote support using appropriate remote support tools.
• Maintain IT asset information and update technical documentation.
• Monitor equipment performance and assist with maintaining system reliability.
• Support hardware deployments, upgrades, and equipment replacements.
• Escalate more complex infrastructure issues when required.
• Work with external vendors and suppliers where necessary.
• Follow IT policies and Cyber Security procedures.
• Support IT projects as required.

Skills

IT Helpdesk

Active Directory

Windows 10/11

TCP/IP Networking

Printer Support

Remote Support

Troubleshooting

Communication

Teamwork

Independent Working

Education

Degree in Computer Science or IT

Tools

Windows 10/11

Job description

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.

This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.

Key Responsibilities

• Act as the first point of contact for IT queries, incidents, and service requests from users.
• Provide technical assistance across office and vessel environments.
• Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
• Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
• Assist with user account administration and access requests using Active Directory.
• Provide remote support using appropriate remote support tools.
• Maintain IT asset information and update technical documentation.
• Monitor equipment performance and assist with maintaining system reliability.
• Support hardware deployments, upgrades, and equipment replacements.
• Escalate more complex infrastructure issues when required.
• Work with external vendors and suppliers where necessary.
• Follow IT policies and Cyber Security procedures.
• Support IT projects as required.

Skills And Experience

• Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
• Experience supporting desktop and laptop hardware.
• Knowledge of Windows 10 and Windows 11.
• Understanding of Active Directory user administration.
• Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
• Experience supporting printers and peripheral devices.
• Strong troubleshooting and problem:solving abilities.
• Good communication skills with the ability to support users effectively.
• Ability to work independently and as part of a team.

Desirable

• A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
• Previous experience within an IT support or Helpdesk role.

The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician

Whats On Offer

• Competitive salary.
• Long:term career development opportunities.
• The opportunity to develop technical skills within a global working environment.