Junior IT Support Engineer — Global Firm, Merit-Based Growth

Alphafmc; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Tailored training programs

Profit share bonus scheme

Meritocratic promotion policy

Job summary

Alphafmc is looking for an IT Support Analyst to ensure smooth operations of IT systems for our offices and remote staff worldwide. The role involves providing 1st Line IT Support, diagnosing issues, and managing support requests effectively.

The ideal candidate will have strong troubleshooting skills with a minimum of 2 years' experience in IT support, excellent communication skills, and a solid understanding of Microsoft products and cloud services. Join us in a collaborative environment aimed at continuous skill development.

Qualifications

• 2+ years of experience in a similar IT support role.
• Strong troubleshooting skills and the ability to think logically and critically.
• Good communication skills to effectively interact with users and vendors.

Responsibilities

• Provide timely deskside 1st Line IT Support in London office and for remote employees.
• Diagnose and resolve hardware, software, and network issues.
• Manage and track support requests using a trouble ticketing system.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Ability to work independently

Team collaboration

Tools

Microsoft Windows operating systems

Microsoft Office 365

Azure Infrastructure support

Remote desktop support tools

IT Service Management systems

Job description

Alphafmc is looking for an IT Support Analyst to ensure smooth operations of IT systems for our offices and remote staff worldwide. The role involves providing 1st Line IT Support, diagnosing issues, and managing support requests effectively.

The ideal candidate will have strong troubleshooting skills with a minimum of 2 years' experience in IT support, excellent communication skills, and a solid understanding of Microsoft products and cloud services. Join us in a collaborative environment aimed at continuous skill development.