Global 1st-Line IT Support Engineer – Remote Options

Alpha FMC - UK; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Tailored training for career development

Meritocratic progression

Profit share bonus scheme

Job summary

Alpha FMC - UK is looking for an IT Support Analyst to ensure the smooth operation of IT systems for their global workforce. This role provides critical technical support, both in the office and for remote employees, working in collaboration with a managed service provider.

The ideal candidate will have over 2 years of IT support experience, strong troubleshooting skills, and proficiency in Microsoft Office 365 and Active Directory. Alpha FMC offers a meritocratic environment with tailored training to develop your talent.

Qualifications

• 2+ years of experience in a similar IT support role.
• Strong troubleshooting skills and ability to think critically.
• Good problem-solving skills and ability to work independently.

Responsibilities

• Provide timely and efficient deskside 1st Line IT Support.
• Diagnose and resolve hardware, software, and network issues.
• Support a range of IT equipment including laptops and mobiles.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Knowledge of Microsoft Windows

Microsoft Office 365 proficiency

Experience with remote desktop support

Understanding of IT security best practices

Tools

Active Directory

Azure Infrastructure

Remote access technologies

IT Service Management tools

Job description

Alpha FMC - UK is looking for an IT Support Analyst to ensure the smooth operation of IT systems for their global workforce. This role provides critical technical support, both in the office and for remote employees, working in collaboration with a managed service provider.

The ideal candidate will have over 2 years of IT support experience, strong troubleshooting skills, and proficiency in Microsoft Office 365 and Active Directory. Alpha FMC offers a meritocratic environment with tailored training to develop your talent.