1st/2nd Line Support Engineer

Xpertise Recruitment; Manchester; On-site; GBP 28,800 - 35,200; Full time

Job summary

A leading recruitment firm is seeking a 2nd Line IT Support Engineer in Manchester. The role requires solid troubleshooting skills and experience with Windows 10/11 and Active Directory. As a key member of the IT team, you'll provide technical support and ensure an efficient IT environment. The position offers a salary of £32,000 per annum and operates in a full-time capacity.

Qualifications

• Solid experience in a 2nd line or advanced service desk role.
• Confidence in supporting end users in a busy, professional environment.
• Familiarity with mobile device support, particularly Apple/iOS.

Responsibilities

• Provide 1st / 2nd line support across the organisation.
• Troubleshoot and resolve issues related to hardware and software.
• Collaborate with the IT team to escalate infrastructure issues.

Skills

Troubleshooting skills

Knowledge of Windows 10/11

Experience with Active Directory

Familiarity with Office 365

Proactive attitude

Ability to work independently or in a team

Tools

Endpoint patching tools

Job description

Role: Tech Recruitment Expert | 20+ Years Helping Companies Hire the Best Talent | Head of Cloud & Infrastructure Practice

Location: Altrincham

Salary: £32,000 per annum

Overview

About the Role

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. As a 1st / 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle escalations from the service desk, work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.

Key Responsibilities

• Provide 1st / 2nd line support across the organisation (hardware and software).
• Troubleshoot and resolve issues related to:
• Active Directory & Group Policy
• Endpoint patching and compliance
• Laptop and desktop break/fix and setup
• Assist in general end-user IT support, both face-to-face and remotely.
• Collaborate with the wider IT team to escalate infrastructure or network-related issues.
• Support asset and hardware procurement and ensure appropriate stock levels.
• Maintain accurate documentation and follow ITIL-aligned service desk processes.

Key Skills & Experience

• Solid experience in a 2nd line or advanced service desk role.
• Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
• Experience with endpoint patching tools and hardware support.
• Familiarity with mobile device support, particularly Apple/iOS.
• Confidence in supporting end users in a busy, professional environment.
• Proactive attitude with the ability to prioritise tasks and work independently or as part of a team

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet