Junior It Support Engineer

Maritime Transport; Felixstowe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Progress opportunities

Annual bonus

25 days holiday + 8 bank holidays

Life assurance (x3)

Group personal pension

Employee assistance programme

Cruise discounts

Job summary

Maritime Transport is seeking a Junior IT Support Engineer to join our IT Team at our Felixstowe Head Office while also completing a roll-specific apprenticeship. You will provide IT support to Maritime staff across the UK via telephone, email and face to face, using Manage Engine and ServiceDesk Plus to manage tickets.

The role offers comprehensive training, a fast-paced environment, and opportunities to progress within a market-leading intermodal logistics business.

Qualifications

• Problem solving mindset and strong verbal/written communication.
• Some familiarity with Microsoft operating systems.
• High level of self-motivation to improve.

Responsibilities

• Investigate and resolve IT tickets via a 3rd party ticketing system.
• Manage workload using the IT Support System (Manage Engine, ServiceDesk Plus).
• Provide guidance to end users on good practice for computing equipment.
• Diagnose, troubleshoot, and triage basic software and hardware issues.
• Administration of user accounts through Microsoft 365 and Active Directory as well as accounts for 3rd party applications.

Skills

Problem solving

Communication

MS Windows familiarity

Self-motivation

Tools

Manage Engine

ServiceDesk Plus

Job description

Based at our Head Office in Felixstowe, Suffolk. We're looking for a Junior IT Support Engineer to join our IT Team while also completing an apprenticeship specific to the role (Details below).

About Maritime Transport Ltd

Maritime is a UK-based, market-leading intermodal logistics company offering the complete solution for supply chain requirements including container transport and storage, curtainsided distribution and intermodal services.

This is an excellent opportunity to join Maritime, we are a strong business with a secure future who recognize and reward hard work in very modern office environments.

Maritime operates a range of IT equipment from PC’s, Printers, laptops to mobile devices through to software such as Microsoft Office (Excel, Word, Outlook) and custom bespoke applications known as TOPS, Cyman, and VIPER, all of which are supported by the IT team together with various 3rd parties. We administer 750 users from our 2 Datacentres which house and run around 100 Windows and 10 SQL Servers. We also support and maintain all the Maritime offices around the UK from a hardware and network point of view.

You will be asked to work as part of the IT Support Team, we’re looking for someone to come in and begin to learn our junior roles before progressing through the ranks upon gaining experience. You will provide IT support to Maritime staff located in the UK via telephone, email, and face to face.

Maritime is a fast paced and action-packed business which will create various challenges that have to be solved therefore can-do attitude is a must. The role is best suited to someone quick thinking, well organised and good at problem solving as the Maritime IT Support team resolve circa 1500 tickets every month.

Why work for Maritime Transport?

• Competitive salary
• Full training given
• Opportunities to progress
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for yourself, family and friends
• You’ll be working for one of the market leaders

The role

• Alongside your apprenticeship course you will be working as a Junior IT Support Engineer responsible for investigating and resolving tickets that are passed your way, this is all completed on a 3rd party ticketing system we use to manage all tickets.
• Manage your own workload using the IT Support System (Manage Engine, ServiceDesk Plus)
• Provide advice and guidance to end users on good practice for the use of computing equipment.
• Diagnose, troubleshoot, and triage basic software and hardware issues.
• Administration of user accounts through Microsoft Office 365 and Active Directory as well as administering accounts for 3rd party applications.

Skills essential to the role

• Problem solving mindset.
• Excellent verbal and written communication skills.
• Some familiarity with Microsoft operating systems.
• High level of self-motivation with a desire to improve.

Skills of interest

• Full UK driving license.
• Aptitude for computing technology and aware of the latest technological developments.
• Ability to describe technical information in easy-to-understand terms.

You will be provided with training from Maritime Team members as well as 3rd parties to develop your knowledge and bring you up to speed with the fast-paced way in which we work at Maritime, IT experience could be beneficial but not required however an eager willingness to accept and meet challenges is a must!

Personal Qualities

• Willingness to learn and improve your skills.
• Well organised with the ability to prioritise, work to deadlines while using your own initiative.
• Decisive decision making.
• Willing to ask questions when you’re unsure while maintaining confidence in your own ability.

Apprenticeship

We are looking for our new team member to complete a roll specific apprenticeship alongside working as a Junior IT Support Engineer. We’d aim to get you settled into the business and familiar with day-to-day processes and after circa 3 months, then look to start the apprenticeship.
Detail of the Information Communications Technician course can be found using the below hyperlink. We believe this course will give a future employee a great base level of knowledge to continue to build upon throughout their career at Maritime.

Information communications technician / Institute for Apprenticeships and Technical Education

Other

The successful candidate will enjoy a competitive salary and remuneration package and excellent benefits.

Should you not hear back from us then your application will have been unsuccessful on this occasion.