IT Support Apprentice

Peta Ltd; Portsmouth; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

36 days holiday including public/bank

Birthday Day Off

Pension contribution 10%

Free life insurance

Discount platform for retail and gym

Two volunteering days per year

Free on-site EV charging

Social events

Job summary

The Royal Yachting Association Ltd is seeking an IT Support Apprentice to begin a 22-month Level 3 IT Support Technician Apprenticeship. You will learn to support Microsoft 365, Windows, hardware, and networking, while assisting with device deployment and user account administration within a supportive team.

You'll be mentored by IT professionals, attend the PETA training centre in Cosham, and gain practical experience shaping your IT career in a real-world environment.

Qualifications

• GCSEs in maths and English with grade C/4 or equivalent.
• Strong communication skills, both spoken and written.
• Customer-focused approach with good interpersonal skills.

Responsibilities

• Respond to first-line support requests from internal users.
• Assist with Microsoft 365 apps, Windows OS, hardware, printers, and mobile devices.
• Log and monitor support requests in the service desk system.
• Escalate incidents to IT team members as needed.
• Assist with setup and configuration of laptops and peripherals.
• Support user account administration (password resets, access).
• Participate in routine system maintenance and security checks.
• Contribute to user guides and knowledge base articles.
• Support meeting room tech and event IT requirements.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Willing to learn

Problem solving

Education

GCSE Maths

GCSE English

Job description

About The Role

Ready to turn your passion for technology into a career? Join the Royal Yachting Association as an IT Support Apprentice and gain real-world experience in a fast-paced, supportive environment. You'll work alongside experienced professionals, learn how to support a wide range of IT systems and users, and develop the technical skills employers are looking for. If you're curious, motivated, and keen to start your IT journey, this could be the perfect opportunity for you.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

The IT Support Apprentice will be responsible for the following duties:

• Respond to first-line support requests from internal users, providing assistance with Microsoft 365 applications, Windows operating systems, hardware, printers, mobile devices and remote access tools
• Log, update and monitor support requests, ensuring accurate records are maintained within the IT service desk system
• Escalate incidents and service requests to other members of the IT team where appropriate
• Assist with the setup, deployment and configuration of laptops, desktops, mobile devices and peripheral equipment
• Support user account administration activities, including password resets and account management, under supervision
• Support routine system maintenance activities, including updates, patching and endpoint security checks
• Assist in maintaining the security of IT systems by following IT policies, procedures and security best practices
• Support mobile device enrolment and configuration using approved company technologies
• Assist with meeting room technology, audio-visual equipment and event IT requirements
• Liaise with suppliers and third-party support providers as directed by senior members of the team
• Contribute to the creation and maintenance of user guides, knowledge base articles and technical documentation
• Actively participate in apprenticeship learning activities and apply acquired knowledge within the workplace
• Undertake other reasonable duties that support the IT team and help build your knowledge and experience as part of your apprenticeship
• Assist with maintaining hardware and software asset records and stock inventories

What are the career prospects at Royal Yachting Association Ltd?

At RYA, apprentices have excellent opportunities to develop their skills and progress their careers. RYA is committed to professional development and offers opportunities to grow your knowledge, take on greater responsibilities, and progress into more advanced roles as your experience and expertise develop.

Essential Skills:

It is essential that the IT Support Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4 or equivalent
• Good verbal and written communication skills
• Excellent customer service approach
• Experience of working, volunteering or studying in a customer-focused environment
• Professional and reliable
• Enthusiastic and willing to learn
• Ability to work as part of a small team
• Ability to use own initiative
• Previous work experience, school projects or personal projects involving IT support, hardware or software troubleshooting

About Us

The RYA is primarily a membership and information-based organisation and communication with its members, committees, clubs, training establishments and other associated bodies is critical to its successful operation. The role of the IT team is a key factor in this process, providing and maintaining facilities for electronic communication, processing, data storage, telecommunications and printing services.

Company Benefits:

• 36 days holiday including public holidays (pro rata for part-time employees)
• Birthday Day Off
• 10% RYA contribution to a personal pension scheme
• Free life insurance
• Discounts platform for retail, entertainment, holidays & gym membership
• Two paid volunteering days per year
• Free on-site electric vehicle charging
• Social events