Junior IT Support Analyst — Free Training & Pension

Excelcare Holdings; Whitmore; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Annual salary review

Employee of the month £100

Long service awards

Company events

Job summary

Excelcare Holdings is looking for an IT Support trainee to join our team at the Bromley head office. This full-time role offers a structured learning path with 4–6 months of on-the-job training in asset tagging, stock management, and basic IT support processes.

You will learn the company asset management system, handle support requests, and progressively participate in hardware installation and user provisioning with guidance from the IT team.

Qualifications

• Excellent communication skills are essential.
• A genuine interest in computing and IT.
• Basic understanding of Microsoft Windows OS, Microsoft Office and related applications.

Responsibilities

• Learn the ordering and invoicing process and credit card statements.
• Receive goods and asset tag items.
• Become proficient in the company asset management system.
• Maintain stock levels of all kit and consumables.
• Build rapport with external suppliers.
• Log and manage end-user IT support requests by phone.

Skills

Excellent communication

Strong IT interest

Basic Windows OS knowledge

Microsoft Office familiarity

Education

Maths and English grades (Grade 6-8)

Job description

Excelcare Holdings is looking for an IT Support trainee to join our team at the Bromley head office. This full-time role offers a structured learning path with 4–6 months of on-the-job training in asset tagging, stock management, and basic IT support processes.

You will learn the company asset management system, handle support requests, and progressively participate in hardware installation and user provisioning with guidance from the IT team.