Junior IT Support Analyst

Excelcare; London Borough of Bromley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free learning

Pension scheme

Annual salary review

Employee of the month

Long service awards

Team events

DBS paid by employer

Job summary

Excelcare in Bromley is seeking a Junior IT Support Analyst to join our head office team. You will learn the ordering, invoicing, asset tagging, and asset management processes while supporting end-users by phone and logging requests.

The role offers full-time hours, a pathway to broaden IT skills, and a chance to grow within a friendly team at the Bromley head office.

Qualifications

• Good grades in Maths and English (Grade 6 - Grade 8).
• Excellent communication skills are essential.
• A basic understanding of Microsoft Windows OS and Office.

Responsibilities

• Learn ordering and invoicing processes, and credit card statements.
• Receive goods, tag assets, and maintain asset records.
• Use the asset management system and keep stock levels.
• Build rapport with external suppliers and log support requests from end-users.
• Identify software/hardware used and supported by the organisation.

Skills

Communication skills

Maths/English grades

Windows OS basics

Microsoft Office

Tools

Windows OS basics

Microsoft Office

Computer hardware

Job description

Location: On site / Widmore Rd, Bromley BR1 3AA, UK
job type: Permanent / Full-time
Sector and subsector: Corporate Services | IT
AnnualFixed salary:£ 25000.00

Junior IT Support Analyst

Based in Bromley, Kent - up to £25K

What you can expect:

• Salary: Up to 25k
• Full-time role working from Monday - Friday, based at our Head Office in Bromley
• Free learning and development
• Contributory Pension Scheme
• Annual Salary Review
• Employee of the month - £100 for outstanding contribution
• Long service awards
• Working within a great, friendly team and organisation
• Regular team lunches and company events
• The opportunity to enhance your existing skills and learn many more
• DBS Certificate paid for by Excelcare

Main Responsibilities:

• Learn the ordering and invoicing process. Credit card statement.
• Receive goods and then asset tag.
• Become proficient in the company asset management system.
• Maintain stock levels of all kit and consumables.
• Build strong rapport with our external suppliers.
• Professionally handle and log incoming support requests from end-users via telephone.
• Identify and become proficient in the software and hardware used and supported by our organization.

Once you have become fully competent in the above. (Approx. 4 - 6 months)

• Assist in setting up new user profiles and deactivating them when needed.
• Participate in hardware installation and configuration.
• Efficiently monitor and manage the ticket queue for incoming requests.
• Prioritise and schedule problems, with the option to escalation issues to the IT Support
• Team or IT Support Manager when necessary.
• Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
• There will be no change in your role for at least 12 months.

Required Skills:

• Good grades in Maths and English (Grade 6 - Grade 8)
• Excellent communication skills are essential.

Desired Skills and Experience:

• A genuine interest in computing
• While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
• A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.