Junior IT Helpdesk Support

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in London is seeking an IT support professional to provide on-site helpdesk services. The role requires strong technical skills in network security and system troubleshooting, along with advanced English proficiency. Join a dynamic team and enjoy a pleasant working environment with opportunities for growth.

Benefits

Life insurance

Pension contributions

Language lessons

MultiSport card

Sick days

Company events

Qualifications

• Advanced English proficiency required.
• Experience as a helpdesk or support specialist.

Responsibilities

• Provide on-site IT helpdesk/technical support.
• Troubleshoot Windows and Linux systems.

Skills

Active Directory

LAN/WAN architecture

TCP/IP

Network security

Monitoring tools

Decision-making

Job description

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This is us

At Qinshift and Avenga, we are merging to start a new era of meaningful technology. Leveraging innovation, we aim to shape the future of work and invite you to co-create it with us.

This is the job

Located in London, within the IT industry, we are seeking a professional to strengthen our team focused on product/service essence.

This is you

• Basic knowledge of Active Directory and Exchange
• Basic knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Ability to prioritize tasks, handle shifting deadlines, multitask, and work independently or in a team
• Good judgment, risk assessment, and decision-making skills

This is your role

• On-site IT helpdesk/technical support
• Advanced English proficiency (spoken and written)
• Experience as a helpdesk or support specialist
• Support and maintenance experience in Windows and Linux systems
• Troubleshooting skills in a multi-user environment
• Work onsite 5 days a week from the London office

Benefits include a pleasant working environment, stability in one of the largest software companies in the EU, opportunities for independent and creative work, influence over your career path, access to high-quality hardware and latest technologies, language skill improvement, internal and external training, and benefits such as life insurance, pension contributions, language lessons, MultiSport card, sick days, and company events.

We value diverse skills and characters, welcoming everyone to contribute to our collective strength.