Junior Application Support Analyst

JR United Kingdom; London; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a Junior Application Support Analyst to join their award-winning global support team in London. This role offers a fantastic opportunity for a fresh STEM graduate with a passion for Linux to provide technical support for high-performance trading systems. You will be responsible for responding to client inquiries, monitoring critical systems, and collaborating with internal teams to ensure seamless operations. If you thrive in a fast-paced environment and are eager to learn, this position is perfect for you.

Qualifications

• A strong understanding of Linux OS is essential.
• Analytical skills to identify and resolve issues effectively.

Responsibilities

• Provide technical and functional support for trading systems.
• Monitor critical systems and address issues promptly.
• Coordinate software deployment and configuration for new customers.

Skills

Analytical Skills

Linux OS

Problem Solving

Customer Support

Education

STEM Degree

Job description

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Junior Application Support Analyst, London

Client:

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Junior Application Support Analyst – Trading Systems

Up to £35,000 p/a

Quant Capital is urgently looking for a Graduate Application Support Analyst to join a high-profile client. Our client has recently been voted into the Fintech 100. They provide a market-leading Execution Management System for buy and sell-side clients as well as Algo Execution.

As an Application Support Analyst, your main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award-winning global support team to solve problems and respond to clients’ requirements.

Responsibilities:

• Respond promptly to client support requests and inquiries.
• Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required.
• Provide customer support for order entry, risk management, and exchange connectivity issues.
• Conduct detailed analysis of complex order and trade histories.
• Coordinate the deployment and configuration of the company's products for new customers.
• Manage the distribution and installation of software enhancements and upgrades.
• Collaborate with exchanges and internal software engineers to test and implement new software releases.
• Assist the infrastructure team in testing and completing server and network upgrade projects.

Job Requirements:

• A STEM Degree
• Good understanding of Linux OS
• Ability to manage and prioritise work and maintain high levels of productivity with minimal supervision.
• Respond promptly to client needs and proactively solicit feedback to improve service.
• Strong analytical skills to identify root causes of issues and contribute to solutions.
• Ability to thrive in high-pressure or time-critical situations, working in a team to deliver results to tight deadlines.

The role is based in London City, requiring 5 days in the office.

This role is suitable for a fresh STEM graduate with a passion for Linux, who uses Linux at home and has a confident command of the terminal. It could also suit a candidate with some commercial experience with Linux and an interest in financial services technology.