Junior IoT & IT Support Analyst (Hybrid)

Hollybank Trustees Ltd

Guildford

On-site

GBP 24,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Hybrid Working

Free Parking

Company Bonus Scheme

Mental Health Support

Virtual GP

Job summary

Hollybank Trustees Ltd in Guildford seeks a motivated Junior Support Analyst to join its fast-growing tech team. You will investigate technical issues, manage incidents through to resolution, and collaborate with cross-functional teams to keep customers connected.

Ideal for recent graduates or those with 1+ year’s experience; you will develop in a dynamic, technology-driven environment with exposure to IoT and IT systems. A great gateway to broader IT operations roles.

Qualifications

Degree-level qualification in Computer Science, Engineering or equivalent.
Some experience in Technical Customer Services or Technical Systems Support.

Responsibilities

Take ownership of incidents reported from Eseye customers through service desk interfaces.
Provide technical triage and analysis for incidents.
Coordinate with technical, service delivery and customer success teams for resolutions.
Escalate incidents and manage through to Level 2 support.
Ensure work complies with ISO27001 and ISO9001 standards.
Maintain a knowledge base for solutions to support other team members.
Monitor automated alerts and implement appropriate mitigation.
Provide first-line support for internal laptop/device issues with third-party IT teams.