Senior IT Support Analyst – Mentoring & Complex Issues

Hollybank Trust; Lower Hopton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Enhanced pension

Life insurance

Enhanced parental leave

Overtime pay rates

DBS paid

Employee assistance programme

Access to qualifications

Mental Health First Aiders

Annual leave increase

Wellbeing support

LevelPay app

Discount portal

Onsite cafe (Mirfield)

Job summary

Hollybank Trust in Mirfield is seeking an experienced Digital Support Specialist to join our IT Team. The role focuses on delivering high-quality first-line IT support and taking ownership of more complex issues when required.

You'll act as a key contact for Digital Support Analysts, contribute to service quality, knowledge sharing, and continuous improvement across Hollybank's digital services. This role is ideal for an IT professional looking to progress to a senior position with mentoring

Qualifications

• Experience providing first-line IT support.
• Level 3 IT/Digital qualification or equivalent practical experience.
• Experience mentoring colleagues and contributing to service improvements.

Responsibilities

• Provide high-quality end-user IT support and resolve incidents.
• Take ownership of more complex issues and escalate when needed.
• Support digital projects and service improvements.
• Mentor Digital Support Analysts and share knowledge.
• Maintain documentation and knowledge articles.

Skills

End User Support

Incident management

Mentoring colleagues

Communication

Education

Level 3 IT/Digital qualification

Job description

Hollybank Trust in Mirfield is seeking an experienced Digital Support Specialist to join our IT Team. The role focuses on delivering high-quality first-line IT support and taking ownership of more complex issues when required.

You'll act as a key contact for Digital Support Analysts, contribute to service quality, knowledge sharing, and continuous improvement across Hollybank's digital services. This role is ideal for an IT professional looking to progress to a senior position with mentoring