Help Desk Technician

White Space Recruitment; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in architecture is seeking a dynamic 1st-2nd Line IT Support Technician to enhance their small IT team. This role involves providing essential helpdesk, desktop, and network support to over 70 users in a collaborative and relaxed environment. With a focus on professional growth, the position offers opportunities for skill development through relevant IT courses. If you have proven experience in IT support and are eager to grow your career in a supportive setting, this is the perfect opportunity for you.

Qualifications

• Proven experience in IT support roles is essential.
• Enrolment on relevant IT courses available for skill enhancement.

Responsibilities

• Provide technical support for hardware and software issues.
• Resolve and escalate tickets using a helpdesk ticketing system.

Skills

IT Support

Helpdesk Support

Desktop Support

Network Support

Problem-Solving

Education

Relevant IT Courses

Tools

Helpdesk Ticketing System

Windows OS

Microsoft Office & 365 Suite

Adobe Software

Autodesk Software

Job description

Creative Support Recruiter | Architecture & Design

This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join a small IT team providing a mix of helpdesk, desktop, and network support to more than 70 users remotely and in person from their SW London office.

With over 70 employees, this top practice offers a collaborative relaxed environment with exposure to diverse project teams. There is no hierarchy, and everyone has a voice no matter what department they work in.

The successful 1st-2nd Line IT Support Engineer, Helpdesk Technician or Desktop Engineer will be joining a small IT team where members have developed their skills internally and been promoted into 2nd and 3rd Line positions; therefore, this position offers great support to Technicians looking to grow their skills in an established environment, along with enrolment on relevant IT courses to enhance skills if required.

1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be responsible for providing technical and functional user support on all Hardware (computers, laptops, printers, phones, network kit) and Software (Web portals, Windows OS, Microsoft Office & 365 Suite, Adobe, Autodesk, Plugins and Apps etc.); this will be resolving and escalating tickets varying in difficulty spread across the team using a helpdesk ticketing system.

1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers applying must have some proven experience working in a similar professional working environment to be considered for this position. Please note that unfortunately, we cannot make applications for candidates who do not have any experience on this occasion.

1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 37.5-40 hours and 5 days per week from their SW London office.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Architecture and Planning and Construction