Junior Help Desk Technician: Windows & Jira Support

Infinity Quest Limited; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Infinity Quest Limited is seeking a service desk professional to provide first-level support and troubleshooting for end users. You will log and track incidents using Jira Service Desk, diagnose basic hardware and software issues related to Windows Server, and escalate complex problems to senior teams as needed.

You will maintain clear communication with users, contribute to the knowledge base, and work collaboratively with the service desk family to ensure timely resolutions and high-quality

Qualifications

• Experience providing first-level support and troubleshooting.
• Familiarity with Jira Service Desk or similar ticketing tools.
• Strong documentation and communication skills.

Responsibilities

• Use Jira Service Desk to log, track and manage service requests and incidents
• Provide timely and effective support to end users via phone, email or ticketing system
• Diagnose and resolve basic hardware, software and network issues related to Windows Server
• Escalate complex issues to higher-level support teams when necessary
• Follow established service desk procedures and workflows to ensure quality service delivery
• Communicate clearly with users to understand their issues and provide appropriate solutions
• Assist in maintaining service desk knowledge base and documentation
• Contribute to team efforts by sharing knowledge and best practices within the service desk family

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

Jira Service Desk

Ticketing system

Windows Server

Job description

Infinity Quest Limited is seeking a service desk professional to provide first-level support and troubleshooting for end users. You will log and track incidents using Jira Service Desk, diagnose basic hardware and software issues related to Windows Server, and escalate complex problems to senior teams as needed.

You will maintain clear communication with users, contribute to the knowledge base, and work collaboratively with the service desk family to ensure timely resolutions and high-quality