Junior Help desk

Infinity Quest Limited; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Infinity Quest Limited is seeking a service desk professional to provide first-level support and troubleshooting for end users. You will log and track incidents using Jira Service Desk, diagnose basic hardware and software issues related to Windows Server, and escalate complex problems to senior teams as needed.

You will maintain clear communication with users, contribute to the knowledge base, and work collaboratively with the service desk family to ensure timely resolutions and high-quality

Qualifications

• Experience providing first-level support and troubleshooting.
• Familiarity with Jira Service Desk or similar ticketing tools.
• Strong documentation and communication skills.

Responsibilities

• Use Jira Service Desk to log, track and manage service requests and incidents
• Provide timely and effective support to end users via phone, email or ticketing system
• Diagnose and resolve basic hardware, software and network issues related to Windows Server
• Escalate complex issues to higher-level support teams when necessary
• Follow established service desk procedures and workflows to ensure quality service delivery
• Communicate clearly with users to understand their issues and provide appropriate solutions
• Assist in maintaining service desk knowledge base and documentation
• Contribute to team efforts by sharing knowledge and best practices within the service desk family

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

Jira Service Desk

Ticketing system

Windows Server

Job description

Provide first-level support and troubleshooting for service desk requests using Jira Service Desk Assist in managing and resolving incidents and service requests efficiently Support Windows Server environments by monitoring and maintaining system health Collaborate with team members to ensure timely resolution of user issues Maintain accurate documentation of incidents service requests and resolutions Participate in continuous learning to enhance service desk and technical skills

Roles and Responsibilities

Utilize Jira Service Desk to log track and manage service requests and incidents

Provide timely and effective support to endusers via phone email or ticketing system

Diagnose and resolve basic hardware software and network issues related to Windows Server

Escalate complex issues to higherlevel support teams when necessary

Follow established service desk procedures and workflows to ensure quality service delivery

Communicate clearly with users to understand their issues and provide appropriate solutions

Assist in maintaining service desk knowledge base and documentation

Contribute to team efforts by sharing knowledge and best practices within the service desk family