Service Desk Analyst — Jira & Windows Server (1-3 yrs)

LTM; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

LTM in London is seeking a Junior Consultant with 1–3 years of service desk experience to provide first-line support using Jira Service Desk and Windows Server expertise.

You will log and resolve incidents, assist users, and contribute to knowledge base while collaborating with a busy service desk team.

This role offers on-site work from Moorgate with opportunities to grow in IT operations and incident management.

Qualifications

• 1–3 years of service desk experience required.
• Experience with Jira Service Desk and Windows Server support.
• Strong communication and problem-solving skills.

Responsibilities

• Log, track and manage service requests and incidents using Jira.
• Provide timely and effective support to end users via phone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, and Windows Server issues.
• Escalate complex issues to higher-level support when needed.
• Follow established service desk procedures and workflows for quality delivery.
• Communicate clearly with users to understand issues and propose solutions.
• Maintain service desk knowledge base and documentation.
• Share knowledge and best practices within the team.

Skills

Communication

Customer support

Incident management

Tools

Jira Service Desk

Windows Server

Job description

LTM in London is seeking a Junior Consultant with 1–3 years of service desk experience to provide first-line support using Jira Service Desk and Windows Server expertise.

You will log and resolve incidents, assist users, and contribute to knowledge base while collaborating with a busy service desk team.

This role offers on-site work from Moorgate with opportunities to grow in IT operations and incident management.