Junior Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A technology services company in London is looking for a Junior Freelance Onsite PC Technician to provide first and second level IT support. You will work on-site with 50-100 users, managing incidents via ServiceNow and troubleshooting Windows devices. Ideal candidates have 1-2 years of IT support experience and strong teamwork skills. This position offers a freelance contract, requiring a valid UK working permit.

Qualifications

• 1–2 years of experience in L1/L2 IT support roles.
• Proficiency with ServiceNow or similar ticketing systems.
• Strong working knowledge of Windows OS and basic networking.
• Fluent English speaker (native or equivalent).

Responsibilities

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow.
• Set up, configure, and troubleshoot Windows devices and Microsoft 365.
• Provide excellent in-person and remote support.

Skills

IT support

Teamwork

Customer service

Communication skills

Tools

ServiceNow

Windows OS

Microsoft 365

Job description

Overview

Junior Freelance Onsite PC Technician (m/w/d) first and second level support. Location: London, England. Freelance; work on client site support.

We are seeking a proactive and service-oriented IT Support Specialist (m/w/d) (Level 1 / Level 2) to join a small team of IT professionals in our London office located next to Waterloo Station. You will support around 50–100 users on-site and provide occasional off-site support at other company locations across England.

Responsibilities

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow or similar ticketing platforms.
• Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers or vendors as needed.
• Maintain clear documentation of incidents, solutions, and system changes.
• Collaborate closely with a team of IT staff to ensure high-quality service delivery.
• Travel occasionally to other sites in England to support regional offices or projects (travel costs covered).

Qualifications

• 1–2 years of experience in L1/L2 IT support roles.
• Proficiency with ServiceNow or similar ticketing systems.
• Strong working knowledge of Windows OS, Microsoft 365, and basic networking.
• Fluent English speaker (native or equivalent).
• Comfortable working in a professional office environment (50–100 users).
• Excellent teamwork, customer service, and communication skills.
• Proactive, energetic, and hardworking attitude with a willingness to travel when required.

Additional Information

• Location: London
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for UK
• All our positions are open to people with disabilities

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting