Junior Customer Support Specialist – Live Chat & Help Desk

ZYMIX; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Private healthcare (AXA)

Office in Soho with free breakfast

Weekly happy hour

Job summary

Zymix is seeking a motivated Customer Support Specialist to join our frontline team in London. You will handle daily online and live chat inquiries, providing quick, helpful assistance to keep users engaged and satisfied.

Ideal candidates enjoy problem solving, communicating with users, and launching a career in consumer tech, with a pathway to growth and exposure to a dynamic startup environment in Soho.

Qualifications

• Native or professional fluency in English (written and spoken).
• 6 months to 2 years of customer support experience (digital, live chat, or service).
• Comfort using live chat tools, messaging platforms, and online ticketing systems.

Responsibilities

• Respond to incoming user inquiries in real time via live chat and ticketing tools.
• Investigate user issues and provide clear solutions or escalate complex problems.
• Help maintain and update standard chat macros, FAQs, and internal docs.
• Identify recurring issues and pass feedback to improve the platform.
• Maintain high CSAT by delivering timely, accurate, friendly support.

Skills

English fluency

Customer support

Live chat tools

Empathy

Multitasking

Tools

Live chat software

Ticketing system

Job description

Zymix is seeking a motivated Customer Support Specialist to join our frontline team in London. You will handle daily online and live chat inquiries, providing quick, helpful assistance to keep users engaged and satisfied.

Ideal candidates enjoy problem solving, communicating with users, and launching a career in consumer tech, with a pathway to growth and exposure to a dynamic startup environment in Soho.