Junior Customer Success Manager

Daxtra Technologies; Musselburgh; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Junior Customer Success Manager to enhance client relationships across EMEA. This role involves onboarding, training, and driving growth for a portfolio of established clients. You will work closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. If you're driven and have a background in recruitment or SaaS, this is a fantastic opportunity to make a significant impact in a thriving company known for its cutting-edge AI technology in recruitment. Join a dynamic team and help shape the future of talent acquisition!

Qualifications

• Experience in account management or customer success in SaaS or recruitment.
• Proven track record of managing and growing client portfolios.

Responsibilities

• Drive growth and retention by renewing and upselling existing clients.
• Collaborate with internal teams to ensure customer success.

Skills

Account Management

Customer Success

Sales

Negotiation

Client Training

Tools

Salesforce CRM

ChurnZero

Job description

Highlights:

• Account / Customer Success Manager role
• Retain, grow and manage a well-established customer base across EMEA
• Hybrid - 2 days per week in Musselburgh office

About Daxtra:

Daxtra, the leading provider of AI-enriched software for the talent acquisition ecosystem, specialises in intelligent recruitment automation, search & match, and parsing in 40+ languages. Built on AI and machine learning, our technology seamlessly integrates with other recruitment solutions including leading ATS and CRMs. Headquartered in the UK, Daxtra has been developing innovative recruitment software since 2002 and supports 2,500+ clients globally via offices in Europe, North America, and Asia-Pacific.

The Role:

As Junior Customer Success Manager, you'll manage and grow a portfolio of established and new clients across EMEA. This will include onboarding/training, retention/renewals and growth/upsells. Reporting to the Head Of Account Management for EMEA and as part of a small close-knit team, you'll be supported by cross functional teams such as Sales, Operations, Product and Delivery.

Key Responsibilities:

• Drive growth and retention by working to renew and upsell existing clients - to meet revenue targets
• Collaborate with key stakeholders/internal teams to support clients and ensure customer success
• Deliver training to customers and execute user-adoption strategies

What We're Looking For:

• Recruitment background (ex-recruiter) OR SaaS B2B account management/customer success or sales (preferably recruitment/HR technology/software)
• Track record of managing, retaining and growing a portfolio of 50+ existing accounts, including negotiating renewals and hitting sales targets
• Fluent/native English
• Driven, ambitious, action/goal-oriented individual
• Not required but preferrable to have experience with Salesforce CRM and Customer Success platforms (ideally, ChurnZero)