Junior Customer Success Manager – Dundee/Aberdeen

DELIVEROO; Dundee, Aberdeen City; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic individual to manage relationships with top restaurant partners in Scotland. This role involves leveraging data to drive performance and collaborating with various teams to launch growth initiatives. Join a forward-thinking company that values innovation and offers a supportive environment with excellent benefits, including healthcare and generous leave. If you're passionate about making a real impact in a fast-paced, technology-driven industry, this opportunity is perfect for you.

Benefits

Kostenlose Deliveroo Plus-Mitgliedschaft

Team-Mittagessen von lokalen Restaurants

25 Tage Jahresurlaub plus Feiertage

Zahnversicherung

Elternzeit ab dem ersten Tag

Unterstützung für Homeoffice

Zugang zu Gesundheits-Apps

Mitarbeiterrabatte für Fitnessstudios

Freiwilligenarbeitstag pro Jahr

Pensionsbeiträge bis zu 5%

Qualifications

• Erfahrung im Kundenmanagement oder strategischen Partnerschaften.
• Fähigkeit zur Datenanalyse und Generierung umsetzbarer Erkenntnisse.

Responsibilities

• Pflege und Ausbau von Beziehungen zu Restaurantpartnern.
• Datenanalyse zur Maximierung des Bestellvolumens.

Skills

Kundenbeziehungsmanagement

Datenanalyse

Kommunikationsfähigkeiten

Verhandlungsgeschick

Strategische Partnerschaften

Job description

Commercial

Edinburgh - George St

Permanent

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The Role

You will manage the daily relationships with a portfolio of Deliveroo’s most successful partners and support our rapidly scaling business in the North of Scotland. Your expertise in the Deliveroo platform will help grow these partners' sales and improve their daily operations, making them more efficient in working with customers and riders.

Using data to analyze performance patterns and creating insights for improvement will be key to your success. You will report to the Regional Manager and collaborate with the Scottish commercial team, as well as other functions like Marketing and Operations.

You will:

• Maintain and grow relationships with top Scottish restaurant partners through effective communication both face-to-face and remotely.
• Drive restaurant performance through data analysis and industry knowledge to maximize order volume and growth potential.
• Negotiate contracts and partnership terms.
• Liaise with rider operations teams to improve operational efficiency.
• Collaborate with marketing teams to launch campaigns that accelerate growth.
• Innovate, present, and manage growth initiatives in Scotland.

Requirements

• Experience in customer success, account management, or strategic partnerships.
• Ability to manage data and generate clear, actionable insights.
• Strong relationship-building and communication skills.
• Experience working in a dynamic, high-growth environment.

Why Deliveroo?

Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders. We aim to make access to food and products more convenient and enjoyable, giving people the freedom to buy what they want, when and where they want.

As a technology-driven company in a rapidly expanding industry, we value autonomy and innovation. We are a small team making a big impact and are always looking for new ideas.

At Deliveroo, people are at the heart of our business. We prioritize welfare and offer benefits like healthcare, well-being support, parental leave, pensions, and generous annual leave. Benefits vary by country; please ask your recruiter for details.

Diversity

We believe a great workplace reflects the diversity of the world we live in. We welcome all applicants regardless of gender, race, sexuality, religion, or personal preferences. We are committed to diversity, equity, and inclusion in our hiring process. If you need adjustments to apply or participate in the interview, let us know, and we will accommodate your needs.

A comprehensive compensation and benefits package includes:

1. Compensation

• Competitive pay based on role and location.
• Potential for annual bonuses, sign-on bonuses, or relocation support.
• Up to 5% matched pension contributions.

2. Equity

• Eligibility for share awards in some roles.

3. Food

• Free Deliveroo Plus membership, including free delivery and special offers.
• Team lunches from local restaurants.

4. Time Off

• 25 days annual leave plus bank holidays, increasing with tenure.
• One paid day per year for volunteering.

5. Health & Well-being

• Funded healthcare options.
• On-site and discounted external gyms.
• Access to well-being apps via GymPass.
• Additional benefits like dental insurance, critical illness cover, life assurance.

6. Work-Life & Development

• Parental leave from day one.
• Support for working from home and a parent-friendly culture.
• Access to mortgage advice, cycle schemes, and learning platforms.
• Participation in Employee Resource Groups and social events.