Customer Success Manager

SAMY Alliance; Greater London; Remote; GBP 50,000 - 58,000; Full time

Job summary

Join a leading healthcare provider as a Regional Customer Success Manager in London. You'll empower clients, drive meaningful change, and create exceptional customer experiences. This role involves significant travel and offers a competitive salary with bonuses and benefits.

Benefits

Pension Scheme

Training and Personal Development Support

Access to a virtual GP

Mental health support through EAP

Over 30,000 deals and discounts

28 annual leave days

Qualifications

• Strong background in customer success or account management.
• Proven track record of growing and managing large accounts.

Responsibilities

• Engage with regional customers to gather insights and feedback.
• Build strong relationships throughout the customer journey.
• Leverage data to enhance client satisfaction.

Skills

Communication

Problem Solving

Relationship Building

Analytical Skills

Education

Field based / 121 customer success

Tools

Zoho CRM

Job description

Newcross Healthcare Solutions Limited | Full time

Customer Success Manager

London, United Kingdom | Posted on 09/05/2025

Are you ready to make a real impact in healthcare by empowering clients and driving meaningful change? Join us as a Regional Customer Success Manager, where you’ll build strong partnerships, shape success strategies, and play a key role in transforming workforce solutions for the NHS and healthcare providers. If you're passionate about creating exceptional customer experiences and ready to elevate your career, we want to hear from you!

Job Title: Customer Success Manager

Reporting to: Head of Customer Success North

Location: Field / Home Based – London / South East

Travel: 80% travel to regional clients

Salary: Basic salary up to, £50,000

Package: up to £20,000 bonus and £6,000 car allowance per annum

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

At Newcross, we are passionate about helping our colleagues realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Who are you?

You are a proactive and customer-focused professional, driven by a passion for delivering exceptional customer experiences and helping clients achieve their goals. With a strong background in field based / 121 customer success or account management—ideally within healthcare or working with the NHS—you have a proven track record of growing and managing large accounts, creating effective strategies, and driving success across customer portfolios.

Your excellent communication, presentation, and relationship-building skills make you a trusted advisor, capable of engaging and influencing stakeholders at all levels. You combine strong analytical abilities and problem-solving skills, using data and metrics to guide decision-making and enhance client satisfaction. Familiar with CRM systems and data analysis tools, you’re also knowledgeable about healthcare regulations, compliance, and workforce management solutions, making you well-equipped to succeed as our Regional Customer Success Manager.

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

• Face to Face engagement with regional customers, gathering insights and promoting valuable feedback.
  
• Build and nurture strong, growth-focused relationships throughout the customer journey.
  
• Serve as a Brand Ambassador for Newcross, elevating customer experiences and delivering impactful results.
  
• Collaborate with cross-functional teams to understand and address customer needs and challenges.
  
• Execute strategic plans to boost customer satisfaction and drive measurable value.
  
• Leverage data in Zoho CRM to move toward proactive customer management, tracking KPIs like NPS and retention.
  
• Identify trends and improvement areas, driving the adoption of new products and services while spotting upsell opportunities.
  
• Pension Scheme
  
• Training and Personal Development Support
  
• myHealthPlan: Access to a virtual GP and mental health support through a “Best on class” Colleague Assistance Programme (EAP)
  
• Perks at Work: Over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more.
  
• 28 annual leave including bank holidays (rising to 33 after the first year and increasing with length of service)
  

Passionate about transforming healthcare through exceptional customer success? Join us as a Regional Customer Success Manager and make a real difference. Apply today!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.