Junior Customer Success Manager – Dundee/Aberdeen

DELIVEROO; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a dynamic Account Manager to enhance relationships with top restaurant partners in Scotland. This role focuses on leveraging data to drive performance, optimize operations, and support growth strategies. You'll collaborate with various teams to launch impactful campaigns and improve partner efficiency. Join a fast-paced, technology-driven environment where your contributions will make a significant difference in the dining experience. If you're passionate about food and thrive in a high-growth setting, this opportunity is perfect for you.

Benefits

Healthcare

Well-being Programs

Parental Leave

Pensions

Generous Annual Leave

Time Off for Charitable Causes

Qualifications

• Experience in customer success, account management, or strategic partnerships roles.
• Ability to analyze data and generate clear, actionable insights.

Responsibilities

• Maintain and develop relationships with top Scottish restaurant partners.
• Drive restaurant performance by analyzing data to maximize order volume.
• Negotiate contracts and partnership terms.

Skills

Customer Success Management

Data Analysis

Relationship Building

Communication Skills

Negotiation

Job description

The Role

You’ll be managing the daily relationship with a portfolio of Deliveroo’s most successful partners and supporting our rapidly scaling business in the North of Scotland. You will leverage your expertise of the Deliveroo platform to grow these partners' sales, improve their daily operations, and enhance their efficiency in working with customers and riders.

Using data to identify patterns in partner performance and creating insightful analyses to guide improvements will be key to your success. You will report to the Regional Manager and collaborate with the Scottish commercial team, as well as other functions such as Marketing and Operations.

You Will

• Maintain and develop relationships with top Scottish restaurant partners through effective communication both face-to-face and remotely.
• Drive restaurant performance by analyzing data and applying industry knowledge to maximize order volume and growth potential on the platform.
• Negotiate contracts and partnership terms.
• Coordinate with rider operations teams to optimize operational efficiency within your portfolio.
• Partner with marketing teams to launch campaigns that accelerate restaurant and platform growth.
• Lead initiatives in Scotland, including innovation, presentations, and project management for growth strategies.

Requirements

• Experience in customer success, account management, or strategic partnerships roles.
• Ability to analyze data and generate clear, actionable insights.
• Strong relationship-building and communication skills.
• Experience working in a fast-paced, high-growth environment.

Why Deliveroo

Our mission is to revolutionize shopping and dining by connecting consumers, restaurants, shops, and riders, making access to food and products more convenient and enjoyable. We aim to give people the freedom to buy what they want, when and where they want it.

As a technology-driven company leading a rapidly expanding industry, we are a small team making a significant impact. We value speed, autonomy, ownership, and innovative ideas.

Workplace & Benefits

At Deliveroo, we prioritize our people’s well-being. Benefits vary by country but generally include healthcare, well-being programs, parental leave, pensions, and generous annual leave, including time off for charitable causes. Please consult your recruiter for specific benefits information.

Diversity

We believe a diverse workforce reflects the world we serve. We welcome applicants regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing industry.

We are committed to diversity, equity, and inclusion throughout our hiring process. If you need adjustments during the application or interview process, please let us know. We will do our best to support you to ensure an equitable opportunity to succeed.