Junior Customer Service Specialist

Electrolux Group; Luton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Junior Customer Service Specialist, where your role will focus on delivering exceptional service across various channels. You'll be the first point of contact for customers, ensuring their inquiries are handled with care and efficiency. With a commitment to operational excellence, you'll play a vital role in enhancing customer experiences. This office-based position in Luton offers hybrid working options and a chance to grow within an innovative team dedicated to shaping better living solutions. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Excellent Development Opportunities

Defined Contribution Pension Scheme

25 Days Holiday

Enhanced Company Sick Pay

Healthcare Cash Plan

Life Assurance

Staff Discount

Employee Assistance Programme

Premium Subscription to Calm App

Hybrid Working Options

Qualifications

• Experience in a customer service environment is essential.
• Strong focus on customer satisfaction and quality improvement.

Responsibilities

• Manage inbound and outbound calls and email queries.
• Ensure customer complaints are resolved efficiently.
• Accurate processing of orders and managing delivery performance.

Skills

Customer Service Experience

Attention to Detail

Organizational Skills

Communication Skills

Excel Skills

SAP Knowledge

Job description

Join to apply for the Junior Customer Service Specialist role at Electrolux Group

Join to apply for the Junior Customer Service Specialist role at Electrolux Group

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Help make our consumers happy today and their experiences better tomorrow.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

All about the role:

The primary function of this role is to deliver Best-in-Class Service across all our work channels.

A key focus is to work proactively to achieve operational excellence with the aim to create and maintain an outstanding experience for our customers.

What you'll do:

You will manage inbound and outbound calls, email queries and accurately process orders. You will be the first point of contact for pre sales enquiries and will manage your time and availability to meet our service level agreements.

You will also be responsible for the accurate processing, planning and delivery of orders for selected accounts within our channels, ensuring that customer requirements and expectations are resolved quickly and efficiently as delivery performance is paramount.

In detail, you will:

• Handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
• Ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities
• Manage order processing, price checking and ensuring fulfilment where possible
• Record and process all call/customer information on to the Customer Service computer systems
• First person contact for the selected accounts, ensuring a high level of delivery performance
• Load planning and vehicle utilisation
• Manage bookings into the customer warehouse and liaison with the load planning team
  
  

Qualifications:

• Experience working within customer service environment
• Ideally, Supply Chain knowledge
• High customer and quality focus, with a passionate commitment to improving business performance
• Attention to detail and strong organisational skills
• Passionate, energetic, and a true team player
• Excellent communication skills
• Good Excel skills and ideally also SAP knowledge
  
  

Where you'll be:

This is an office-based position working from our Luton office. Hybrid working options are available.

Benefits Highlights:

• Excellent Development Opportunities
• Defined Contribution Pension Scheme - Company contribution up to 8%
• 25 days holiday plus Bank holidays
• Enhanced Company Sick Pay
• Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
• Life Assurance 3 x salary
• 50% Staff discount, 40% friends and family discount
• Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
• Premium Subscription to Calm App
• Hybrid working
• Bonus
  
  

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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