Junior Customer Service Representative

JR United Kingdom; Reading; On-site; GBP 24,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Junior Customer Service Representative, der sich leidenschaftlich für Kundenservice und Rentenfragen einsetzt. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für Kunden und helfen ihnen, ihre Rentenangelegenheiten zu navigieren. Sie profitieren von einem wettbewerbsfähigen Gehalt und einem großzügigen Leistungspaket, einschließlich einer betrieblichen Altersvorsorge und privater Krankenversicherung. Wenn Sie ein Teamplayer mit einer positiven Einstellung sind und in einem schnelllebigen Umfeld arbeiten möchten, ist diese Position ideal für Sie. Werden Sie Teil eines engagierten Teams und tragen Sie dazu bei, das Leben unserer Kunden zu verbessern.

Benefits

Betriebliche Altersvorsorge

Lebensversicherung

Private Krankenversicherung

Qualifications

• Erfahrung im Kundenservice ist erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten in Englisch sind wichtig.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen zu Renten.
• Schnelle und professionelle Beantwortung von Kundenanfragen.

Skills

Kundenservice-Erfahrung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Microsoft Office

Education

High School Diploma

Zusätzliche Schulungen im Kundenservice

Tools

Kundenservicetools

Datenbanken

Job description

Social network you want to login/join with:

Junior Customer Service Representative, reading

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Client:

Wipro

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Junior Customer Service Representative - Pensions (UK)

Location: Reading

The company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

As a Junior Customer Service Representative, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities:

• Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
• Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
• Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
• Assist clients in navigating their online pension portal, guiding them through account setup and usage
• Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution
• Maintain accurate records of customer interactions and update customer profiles in our database
• Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers
• Participate in ongoing training sessions to enhance knowledge of pension products and customer service best practices
• Identify opportunities for process improvement and contribute to enhancing the overall customer service experience

Mandatory Skills:

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
• Proven experience in a customer service role
• Excellent communication skills, both verbal and written, with a strong command of English language
• Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy
• Ability to multi-task and manage time effectively in a fast-paced customer service environment
• Proficient in using customer service software, databases, and Microsoft Office applications
• Strong problem-solving skills and a proactive attitude in resolving customer issues
• Positive and enthusiastic team player with a commitment to providing outstanding customer experiences
• Flexibility to work in shifts, including evenings and weekends, as needed

Join our team as a Junior Customer Service Representative for pensions and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer service, a thorough understanding of pensions, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated customer service team.

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Life insurance policy
• Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.