Junior Content Designer

UK Health Security Agency; Greater London; Presencial; GBP 26 000 - 36 000; Tempo integral

Resumo da oferta

UK Health Security Agency in London (Canary Wharf) is seeking a Junior Content Designer to join the UCD team within the Readiness and Surge Division. You will create clear, accessible content for public health services and work with researchers and designers to translate user needs into usable documents and interfaces.

You’ll apply government style guides and ensure inclusive design, collaborate with stakeholders, and contribute to a community of practice that improves how we communicate

Qualificações

• Experience with user-centred content design methods and tooling.
• Experience writing and editing accessible content per style guides.
• Ability to develop content strategies from research and data.
• Experience managing stakeholder relationships and influencing buy-in.
• Experience in multidisciplinary teams with researchers and designers.
• Advocates inclusive, accessible, sustainable public services.
• Understanding of prototyping and agile working.

Responsabilidades

• Create and iterate content for projects with support.
• Apply content design best practices within projects.
• Understand user needs and embed them in deliverables.
• Support development of content strategies based on research.
• Collaborate using design tools to test ideas and assets.
• Build relationships with stakeholders to show value of user-centred content.
• Work with researchers and designers to uncover insights and user needs.
• Review work to ensure user focus, accuracy, and accessibility.
• Communicate actionable recommendations to stakeholders.
• Contribute to UKHSA community of practice.

Conhecimentos

User-centred design

Content writing/editing

Stakeholder collaboration

Agile working

Descrição da oferta de emprego

Location: Any Core HQ - Birmingham, Leeds, Liverpool or London (Canary Wharf)

Contract for 23 months from start date

Job summary

We are seeking a Junior Content Designer to join the Chief Medical Advisor Directorate which provides trusted clinical and public health leadership through expert advice, guidance, epidemiological insights and evidence. The group leads and delivers services protecting the population from hazards locally, nationally and globally.

The roles sit within the UKHSA’s core User-Centred Design (UCD) team, which is part of the Readiness and Surge Division. Readiness and Surge work across UKHSA and set the strategic direction for UKHSA’s readiness to respond to all threats and hazards. We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future.

We identify opportunities to improve public health outcomes through better user experiences.

The team are responsible for:

• Embedding UCD approaches into UKHSA ways of working
• Ensuring user needs are understood and designed for, advocating for all users, to achieve equitable outcomes
• Ensuring our products are accessible and developed to the Government Service Standard and use appropriate style guides and patterns
• Leading the UKHSA-wide UCD community of practice to support organisational and in-profession development
• Standards for UCD professionals

Content designers make things easier for people to understand and use. They write clear, usable content for transactional and information services and assure the quality of others’ work. They use data and user research to make content decisions.

Working with others you’ll support content design work, ensuring projects are rooted in a deep understanding of users and their needs.

Together with other UCD professions, you’ll help to ensure quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change.

You’ll embody inclusive behaviours. You’ll have an awareness of the importance of inclusive design practices, taking pride in ensuring your design work is representative of a wide range of people and communities.

You’ll be an active part of the UCD community sharing insights and practices within the community and across the organisation.

This role is aligned to Junior Content designer - Government Digital and Data Profession Capability Framework

Detailed job description and main responsibilities

As a Junior Content Designer, you’ll:

• Create and iterate content for your projects with support
• Ensure content design best practice and principles are applied within your project
• Demonstrate understanding of user needs and help embed them within your project
• Support the development of content strategies based on research and data
• Use collaborative design tools and techniques to explore problems, opportunities and with support create content assets to test and iterate ideas and solutions
• Build relationships and with support work closely with stakeholders, demonstrating the value of user-centred content design within the organisation and beyond
• Work with user researchers and designers to discover and analyse insights to identify common themes, pain points and user needs
• Help review the work of others to ensure it is user focused, accurate, and meets government and NHS style, design standards and accessibility requirements
• Make actionable recommendations based on insights and communicate these to stakeholders clearly and confidently
• Actively contribute to the UKHSA’s community of practice, advocate for content design and support the creation of the right environment and processes to establish the profession within UKHSA

Technical skills:

Experience and technical skills will be assessed against the government technical skills required for a Junior Content designer - Government Digital and Data Profession Capability Framework

Person specification

• Some experience of using user-centred content design methods, best practice and appropriate tooling to explore problems and opportunities
• Some experience of writing and editing accessible and usable content using a style guide and design standards, using data and evidence to make strategic content decisions.
• To be able to support the development of content strategies based on research and data
• Some experience of managing stakeholder relationships and influencing others to gain support for user-centred standards, strategies, and ways of working
• Some experience of working in a multidisciplinary team including user researchers, to discover user needs, map and define user journeys and create quality user experiences
• To be able to demonstrate the importance of designing inclusive, equitable, accessible and sustainable public services
• To understand how prototyping can be used and when to use it
• Working in an agile environment