Front Office - Night Receptionist

Splendid Hospitality Group; Greater London; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

EAP

Hotel room discounts

Food & Beverage Discounts

Life assurance

Salary sacrifice car

Earned wages access

Pension scheme

Learning & development

Job summary

Splendid Hospitality Group is seeking a Front Office Night Receptionist at Hilton London Bankside. You will greet night guests warmly, check them in smoothly, answer questions, and help create a comfortable overnight stay.

In this role you may assist with bar service, light cleaning, or breakfast preparation, while coordinating with other departments to keep the hotel running seamlessly through the night. A welcoming, efficient approach is essential.

Qualifications

• Nice to have experience in front desk/night reception or hotel operations
• Strong communication and hospitality mindset
• Ability to multitask and support across departments

Responsibilities

• Welcome guests warmly and check them in during night shifts
• Manage calls, requests and reservations with ease
• Support bar service, light cleaning and other tasks as needed
• Coordinate with other departments to keep the hotel running smoothly

Skills

Nimble

Open

Brilliant

Honest

Job description

Front Office - Night Receptionist

Department: Front Office

Employment Type: Full Time

Location: Hilton London Bankside

Compensation: £14.08 / hour

Description

Picture this: it's late, and the world outside has slowed down, and you're the reassuring presence welcoming our night guests. You check them in with ease, answer their questions, and make sure they feel instantly at home. As the night unfolds, you might be preparing a late-night snack, helping set up for breakfast, or lending a hand to housekeeping so everything is ready for the morning. No two nights are ever the same, sometimes you're handling bookings and calls, other times you're supporting across departments to keep the hotel running smoothly. Whatever the task, you approach it with warmth, efficiency, and care. As a Night Receptionist, you're not just working behind the scenes, you're creating comfort, safety, and those thoughtful touches that guests will remember long after they leave.

What You Will Do In This Splendid Role:

Our team are the heart and soul of all we do. Here's what you'll be up to:

• Ensuring that all guests receive a warm welcome and recognising our loyal members.
• Managing calls, requests and reservations with ease.
• Being flexible to support the team where needed – from bar service to light cleaning.
• Working with the other departments to create memorable moments for our guests by paying attention to the details.

What Makes You Splendid:

We live by our values – and we'd love you to bring them to life every day:

• Nimble – you adapt quickly to changing guest needs and unexpected situations.
• Open – you're welcoming, communicates clearly and confidently with guests and colleagues.
• Brilliant – you take pride in ensuring that every guest feels valued and receives exceptional service.
• Honest – you're open and transparent, ensuring clear communication and accountability at all times.

Show up with your spark and care for others, and we'll provide the tools for you to thrive.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.