(Junior) Customer Service Agent (US Market)

Raisin; Manchester; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A leading financial services company seeks a Junior Customer Service Agent to support its platform in the US market. The role involves addressing customer queries, collaborating across teams, and optimizing workflows. Ideal candidates are proactive, organized, and possess a genuine interest in helping others in a hybrid work environment.

Benefits

Personal training budget of £1,700 annually.

Access to Babbel for continuous learning.

Breakfast, snacks, and drinks available.

28 days + Bank Holidays annual leave.

Birthday leave and gift voucher.

Company stakeholder pension with 5% employer contribution.

Annual retreats in European cities.

Qualifications

• Interest in Financial Services / FinTech / Open Banking.
• Compatible with a hybrid work environment.
• Experience in customer service preferred.

Responsibilities

• Learn about the Raisin platform to support US customers.
• Answer questions across voice and digital channels.
• Collaborate across teams to solve problems.

Skills

Problem-solving

Customer Service

Organizational skills

Fluency in English

Proactive approach

Job description

(Junior) Customer Service Agent (US Market), Manchester

Job Description:

Your Responsibilities

• Learn about the Raisin platform, business model, and systems to support customers in the US market.
• Answer customer questions across voice and digital channels efficiently.
• Understand customer needs to create customer-oriented solutions.
• Create and implement optimized workflows and processes.
• Support the platform’s banking functions.
• Collaborate across teams to solve problems and complete projects.

Your Profile:

• Interest in Financial Services / FinTech / Open Banking.
• Genuine interest in solving problems and helping others.
• Compatible with a hybrid work environment.
• Customer Service experience and understanding of deposit products, payments, and banking (preferred).
• Proactive, self-motivated, organized in fast-paced environments.
• Solution-driven and results-oriented.
• Fluent in professional English.
• Based in/near Manchester HQ.

Join our mission, join our team - and grow with us!

At Raisin, we foster an open and caring environment where everyone feels welcome. Our culture is driven by our ambitious team, central to our success.

Benefits include:

• Personal training budget of £1,700 annually and 4 training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, fresh fruit, and drinks available around the clock.
• Hybrid working: in the office once a week, Wednesdays as core day.
• 28 days + Bank Holidays annual leave.
• Birthday leave and gift voucher.
• Company stakeholder pension with at least 5% employer contribution.
• Annual retreats in European cities and team-building events.