Junior Business & Operations Support Apprentice

SGM WINDOWS LTD; Basildon; On-site; GBP 9,000 - 15,000; Full time

Job summary

SGM Windows Ltd is offering a Junior Business & Operations Support Apprentice role based in Basildon. You will gain hands-on experience and work toward a Level 3 Business Administrator qualification, supporting core admin, procurement, and customer service tasks.

The apprenticeship covers invoicing, supplier coordination, data management, and project support across multiple departments, with dedicated training over approximately 1 year 7 months.

Qualifications

• GCSE Maths & English grade A*-C (9-4).
• A Levels in Maths and English are desirable.
• Good IT and data entry skills are required.

Responsibilities

• Provide core administrative and financial support using internal software and MS Excel.
• Maintain clear, confidential digital filing systems for all three business areas.
• Draft emails, confirm orders, and prepare simple reports for senior staff.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Number skills

Logical

Patience

Education

GCSE Maths & English

A Level Maths & English

Job description

Introduction

Start earning while you learn! SGM Windows Ltd is looking for a motivated Junior Business & Operations Support Apprentice. Gain your Level 3 qualification with hands‑on training from skilled experts who want to see you succeed. Build a secure career in a high‑demand sector.

About the Employer

At SGM Windows, we manufacture and supply high quality windows, doors and conservatories.

As an independently owned Company, we are able to choose the products we manufacture to best suit our customer requirements, and our own ethos.

Based in Basildon, Essex, we operate from 25,000 sq ft of manufacturing / office space, and supply to double glazing retailers and building companies throughout the South East.

Established in 2004, the business has successfully grown without comprising our core values.

We are committed to manufacturing and supplying high quality windows, doors and conservatories in PVCu and aluminium.

We work closely with our chosen suppliers, to ensure products are innovative, energy efficient, secure and reliable.

What You'll Do

On a day-to-day basis as an apprentice, you will be doing the following:

Core Administrative & Financial Support

• Invoicing & Reconciling: Use internal software and MS Excel to process payments, update records, and keep track of department finances.
• Data & File Management: Maintain clear, accurate, and confidential digital filing systems for all three business areas.
• Drafting Documentation: Write professional emails, confirm orders, and prepare simple reports for senior team members.

Procurement & Supplier Relations

• Supplier Coordination: Act as a key contact for external suppliers - updating vendor details, tracking orders, and checking stock/deliveries.
• Problem Solving: Spot supply or order delays early and work with the team to find practical solutions.

Customer & Communication Services

• Handling Enquiries: Answer department telephone calls, respond to customer emails confidently, and direct queries to the right team members.
• Building Relationships: Deliver friendly, professional service to both internal colleagues and external customers.

Organisation & Professional Growth

• Planning & Time Management: Organise your daily tasks, help prepare for department meetings, and keep track of key deadlines.
• Business Understanding: Learn how a multi‑department office operates behind the scenes, gaining insight into GDPR, regulations, and commercial operations.
• Project & Process Support: Assist senior team members with ongoing improvement projects across the glass, procurement, and customer service divisions.

Training Outcome

• Potential for the candidateto progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member.
• We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Logical
• Team working
• Patience

Qualifications

• Desired - GCSE - Maths & English - A*- C / 9 - 4
• Desired - A Level - Maths & English - A*- C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday – times to be confirmed.

Expected Duration: 1 Year 7 Months

Training Provider: GLASS & FENESTRATION TRAINING SOLUTIONS LTD

This employer is part of the Disability Confident scheme, committed to employing disabled people.