Business Administration Apprentice L3

Goodman Steel Services; Reading; On-site; GBP 6,000 - 12,000; Full time

Job summary

Goodman Steel Services invites applicants to join as a Business Administrator Apprentice (Level 3). You will receive blended training, mentoring from a strong site team, and work Monday to Friday, 8:30am–5pm, at a CITY SKILLS LIMITED training provider.

The role covers customer service, data handling and administration across orders and stock records. Expected duration is 1 year 6 months, with a focus on improving processes and customer service within a major steel distributor in the UK.

Qualifications

• Essential - GCSE English and Maths (minimum Grade 5)
• GCSE English and Maths required as part of apprenticeship entry criteria
• Strong IT and data handling skills useful for administration tasks

Responsibilities

• Answer incoming calls and handle customer enquiries
• Process orders and update systems with accurate information
• Organise paperwork and maintain tidy records
• Support with purchasing of non-steel consumables
• Assist with production orders to the factory
• Maintain accurate customer account details and delivery information
• Ensure adherence to Health & Safety policies

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Number skills

Team working

Initiative

Education

GCSE English

GCSE Maths

Job description

Introduction

You will be given the training necessary to carry out your role, including mentoring by a strong, established site team. You'll use the latest in blended learning techniques, to ensure you receive the highest levels of training whilst working on the core business activities. The hours of work are Monday - Friday, 8.30am - 5pm.

About the Employer

Goodman Steel Services are part of Barrett Steelthe UK'slargest steel distributor and processor,with over 160 years of heritage we are still family owned and operate from 29 sites across the UK and Ireland, holding more than 120,000 tonnes of steel stock. Although we are a business with significant scale, our success is built on the people who make it happen every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. We are a forward-thinking business that values hard work, ambition, teamwork, and are always open to new ideas. We now have an opening for a Business Administration L3 Apprentice.

What You'll Do

• Incoming call answering, fielding customer enquiries to the appropriate person
• Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc.
• Contact customers to obtain missing information and respond to queries
• Organising paperwork for processing
• Keeping the IT system cleansed & updated
• Stock locations, batches, amendments to stock & cutting notes
• Scanning of all documentation (POD's, stock notes etc.)
• Support with the purchase of non-steel consumable items
• Dealing with customer orders and data files and issuing orders to the factory for production

Customer Service & Continuous Improvement:

• To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers' expectations on customer service
• All related administration

Training Outcome

A similar role in the business.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 5
• Essential - GCSE - Maths - 5

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 8.30 am to 5pm.

Expected Duration: 1 Year 6 Months

Training Provider: CITY SKILLS LIMITED